Fields Manager
Control and automate your agent ticket forms Define simple rules to manage your agent ticket forms and fields. Reduce confusion and enforce business-specific behaviors in your tickets. Available actions Based on precise conditions, Fields Manager can do the following: Hide ticket fields Disable ticket fields Make ticket fields mandatory Apply macros Set ticket field values Use an external value (e.g. from a custom field in the requester's profile) to fill a ticket field Hide ticket field options Disable ticket field options Each rule is made of conditions and actions. Conditions You can define when the rule should be applied based on many criteria, including: Ticket field values Ticket properties (e.g. form, creation date) Requester field values Requester properties (e.g. role, email or external id) Ticket organization field values and properties Ticket assignee field values and properties Current user field values and properties Current user organization field values and properties Ticket group Ticket brand Many conditions can be defined, including the comparison of two field values. The smart autocompletion of the Fields Manager app enables you to easily create precise conditions for your rules. You can define complex conditions using "AND" and "OR" logical aggregators. Duplicating and moving conditions in AND/OR blocks is made very simple thanks to drag-and-drop. Rule example Let's imagine the following requirement: you only want assignees and admins to be able to edit a ticket status. In this case, create a rule like that: In "When..." block, create a condition like "In the > Current user > The role > Is not equal to > Admin" Add a new AND condition saying "In the > Ticket assignee > The user itself > Is equal to" Click the link icon next to the last select field (that says "Use the value of another field instead"). Then, in the dialog, select "In the > Current User > The user itself", and validate. In "Then..." block, create an action saying "For field... > Status (System) > Set state to > Disabled" Save and enable the rule Now, only admins and agents assigned to the ticket will be able to edit its status. Data Privacy and security Your privacy is very important to us. This app does not access, store, or process any Zendesk customer data beyond what is necessary for its functionality. We only collect limited, anonymized analytics to improve app performance and user experience. All analytics data is handled securely, used solely for internal purposes, and never shared with third parties.
Azure DevOps Integration
Azure DevOps integration app is an easy to use integration between Zendesk and Azure DevOps. Support agents can easily create new Azure DevOps work items and get in touch with developers in one place. They can use this app search and link existing work items and notify Azure DevOps work items. Using this app, you can collaborate with your support team and developers in one place. Zendesk - Azure DevOps integration app allows the agents to create Azure DevOps work items from Zendesk ticket easily. Zendesk - Azure DevOps app also allows syncing of comments and status from Azure DevOps to Zendesk and Zendesk to Azure DevOps. The app integration syncing of comments from Zendesk to Azure DevOps and Azure DevOps to Zendesk will help you alot in increasing the productivity of your team. . Zendesk - Azure DevOps integration app comes with a huge number of Premium features. The Zendesk Azure DevOps Integration app is totally flexible to meet your needs. If you have any customization requirements. Please contact at support with your requirements and they will help you to meet your requirements! We bring Zendesk - Azure DevOps integration app closer to your business model requirements! The Zendesk - Azure DevOps app provides huge number of features in the app like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search Work Item, Customize the view, Configure App and much more. Create New Work Item: The Create Work Item: lets the Zendesk user create a new work item # in Azure DevOps platform. The Support agent can select different fields like Project, Work Item Type (like Bug, Feature, Epic,Task, Product Backlog, Issue or any other Custom Work Item), Area, Iteration, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps and then display the corresponding information details will be displayed in the Azure DevOps integration app. -Link Existing Work Item: The Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket. -Notify linked Work Items: Notify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure Devops while notifying. -Work Item History: In the Zendesk - Azure DevOps app Work Item history modal shows the details of work item history including the comments and few other details history of the linked work item. -Configure App: In the Zendesk-Azure DevOps configure app modal will allow you to map certain fields from Zendesk to Azure DevOps and Azure DevOps to Zendesk. Search Work Item The Search button allows the Zendesk agents to search existing work items. . They can link existing work items to any Zendesk tickets. They can also send the notifications to work items without linking to the current ticket. They can search the work items based on a couple of parameters directly from Azure DevOps. Syncing of Comments and Status: In the Zendesk-Azure DevOps Integration app Syncing lets you enable the syncing of comments,status,attachments from Azure DevOps to Zendesk and syncing of comments from Zendesk to Azure DevOps instantly. The Zendesk - Azure DevOps Integration app is limited to One Project and upto 20 work items per month in free version. Privacy Policy: Your data privacy is important to us. Please review our Privacy Policy at https://devopsintegration.io/privacy. For more information, please visit our website at https://devopsintegration.io/azure-devops-integration
