AI Copilot by Pluno vs Netomi Virtual Agent — Zendesk

AI Copilot by Pluno vs Netomi Virtual Agent

Name: AI Copilot by Pluno
Availability: OnlineOnly
Rating: 5 (17 reviews)

Side-by-side comparison · 24 data points

AI Copilot by Pluno

5.0·17reviews

Suggested answers based on past tickets & knowledge base - with reasoning

zendeskFree to install

Change

1. Listing metadata

Field-level data

	AI Copilot by Pluno	Netomi Virtual Agent
Tagline	“Suggested answers based on past tickets & knowledge base - with reasoning”73 chars	“Automatically resolve tickets and recommend responses to assist agents”70 chars
Description	2723 / 5000 chars54% used	2292 / 5000 chars46% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Pluno	Netomi
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between AI Copilot by Pluno and Netomi Virtual Agent
Metric	AI Copilot by Pluno	Netomi Virtual Agent
Rating	5.0 ★	—
Total reviews	17	0
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	AI Copilot by Pluno	Netomi Virtual Agent
resolve tickets	Not ranked	#5

5. App details

Long-form description · keyword frequency

AI Copilot by Pluno

Overview Pluno's Copilot helps support agents respond faster and confidently by generating context-aware replies to tickets inside Zendesk. No more digging through your knowledge base or writing answers from scratch. With one click, agents get a suggested reply with reasoning and references, ready to send. And when needed, chat with the copilot to surface the right info on demand. Problem it solves? Looking up answers in help docs or past tickets Manually drafting responses from scratch Verifying accuracy and consistency Overall: Slower replies, more agent effort, and inconsistent customer experiences. How can you trust it? Every AI-suggested reply includes: Clear reasoning: see how the answer was formed, step by step. Direct references: source links to your help centre, docs, or ticket history, making verification effortless. Agents stay in control, with the context and evidence to back every reply. What you can expect in return?- Up to 40% faster first responses → suggested replies cut down manual research and drafting time. 30-50% less agent effort → fewer clicks and less searching through the knowledge base Consistent, reference-backed answers → reduce escalations caused by unclear or inaccurate responses. Boost CSAT by 10-15% → customers get faster, clearer, and more reliable support. Accelerated onboarding → new agents ramp up quickly by leaning on Copilot reasoning and references. Scalable quality → maintain high standards of support even as ticket volumes grow. What's included? Suggested Replies Generate intelligent, context-aware draft responses instantly. Reasoning + References Every suggested reply comes with clear reasoning and direct references. Interactive Copilot Chat Chat with the copilot in the Zendesk Sidebar to quickly surface the right information from the knowledge base. Success Stories Explore how teams are resolving tickets faster with Answer Copilot. Security & Compliance Detailed security and data protection policies. FAQs Is Pluno free to use? Yes. Upgrade options available for more ⚡. Which support channels does Pluno work with? It works directly in Zendesk, covering email, web widget, and other Zendesk channels. Do I need technical skills to set up or use Pluno? No coding needed. Setup is simple and takes under 10 minutes. Support & Maintenance Reach us via our website, or email. Your call. Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog This app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

Top keywords

copilot6×1.52%
reasoning5×1.27%
references5×1.27%
support5×1.27%
zendesk5×1.27%
agents4×1.01%
faster4×1.01%
replies4×1.01%
reply4×1.01%
responses4×1.01%
suggested4×1.01%
answers3×0.76%

Netomi Virtual Agent

Netomi for Support The Netomi Virtual Agent empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies including WestJet, Singtel and Nespresso to turn customer service into a proactive and pervasive differentiator. Netomi was named as a Gartner 2019 Cool Vendor in CRM and Customer Service and featured as a Growth Vendor in Forrester's New Tech: Conversational AI For Customer Service. With the Netomi Virtual Agent, you can: Delegate specific use cases to the Virtual Agent to resolve tickets immediately without any human intervention Leverage AI-powered recommended replies to help your agents work faster Train from historic email, chat and messaging data or select from our pre-trained AI conversational and industry-specific skills Integrate with core business systems including Order Management Systems, CRM platforms and inventory management systems for meaningful, personalized resolutions Access real-time analytics and reporting within the Netomi AI Studio dashboard The Netomi Virtual Agent dramatically reduces response times on email and chat, boosts agent productivity and provides a brilliant customer experience. Data Privacy & Security We are committed to protecting your data and maintaining the highest standards of privacy and security. The Netomi Agent Assist app operates entirely within Zendesk's secure framework and follows strict data handling practices: Data Collection: The app only accesses the minimum information required for its functionality within your Zendesk environment. Data Storage: Netomi does not store any customer data (chat transcripts, user messages, tags, or related information) on external Netomi servers. All data remains securely within Zendesk's infrastructure. Data Usage: Any accessed data is used solely to provide the app's intended functionality. Netomi does not use this data for secondary purposes and never shares it with third parties. Data Security: We adhere to industry-standard security measures and Zendesk's security guidelines to ensure customer data is protected from unauthorized access. Data Retention: We do not retain customer data beyond what is strictly necessary for real-time app operation. No historical customer data is kept on Netomi systems.

Top keywords

data16×4.89%
netomi12×3.67%
customer9×2.75%

Frequently asked

Common questions about this comparison

Is AI Copilot by Pluno or Netomi Virtual Agent cheaper?

Both AI Copilot by Pluno and Netomi Virtual Agent offer paid plans only. AI Copilot by Pluno starts at Free to install; Netomi Virtual Agent starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Should I choose AI Copilot by Pluno or Netomi Virtual Agent?

AppRanks cannot separate these two on rating, because neither publishes one. AI Copilot by Pluno does carry the larger published review base (17 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, AI Copilot by Pluno or Netomi Virtual Agent?

Both apps are one-click installs from the Zendesk Marketplace. AI Copilot by Pluno has the deeper published review base (17 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

AI Copilot by Pluno typically suits early-stage and growth-mode teams based on its published review base (17 reviews). Netomi Virtual Agent typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between AI Copilot by Pluno and Netomi Virtual Agent?

Migration support varies by app and category. AI Copilot by Pluno and Netomi Virtual Agent both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Netomi Virtual Agent" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AI Copilot by Pluno vs Netomi Virtual Agent

AI Copilot by Pluno

1. Listing metadata

2. Categories & rankings

Netomi Virtual Agent

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

AI Copilot by Pluno · 2 changes

Netomi Virtual Agent · 1 changes

5. App details

Frequently asked

Is AI Copilot by Pluno or Netomi Virtual Agent cheaper?

Should I choose AI Copilot by Pluno or Netomi Virtual Agent?

Which is faster to set up, AI Copilot by Pluno or Netomi Virtual Agent?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between AI Copilot by Pluno and Netomi Virtual Agent?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons