Netomi Virtual Agent is the #84 ranked messaging app on Zendesk, with a free plan available, as of Sep 9, 2026.
Netomi Virtual Agent is a Zendesk Marketplace app by Netomi.
AppRanks data: Netomi Virtual Agent ranks #84 in Messaging on Zendesk Marketplace, placing it in the top 44% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Netomi Virtual Agent is a newly-listed Zendesk app with a limited review volume. It is listed in the Messaging category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Netomi — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Netomi Virtual Agent
How Netomi Virtual Agent works
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Netomi for Support
The Netomi Virtual Agent empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies including WestJet, Singtel and Nespresso to turn customer service into a proactive and pervasive differentiator. Netomi was named as a Gartner 2019 Cool Vendor in CRM and Customer Service and featured as a Growth Vendor in Forrester's New Tech: Conversational AI For Customer Service.
With the Netomi Virtual Agent, you can:
Delegate specific use cases to the Virtual Agent to resolve tickets immediately without any human intervention
Leverage AI-powered recommended replies to help your agents work faster
Train from historic email, chat and messaging data or select from our pre-trained AI conversational and industry-specific skills
Integrate with core business systems including Order Management Systems, CRM platforms and inventory management systems for meaningful, personalized resolutions
Access real-time analytics and reporting within the Netomi AI Studio dashboard
The Netomi Virtual Agent dramatically reduces response times on email and chat, boosts agent productivity and provides a brilliant customer experience.
Data Privacy & Security
We are committed to protecting your data and maintaining the highest standards of privacy and security. The Netomi Agent Assist app operates entirely within Zendesk's secure framework and follows strict data handling practices:
Data Collection: The app only accesses the minimum information required for its functionality within your Zendesk environment.
Data Storage: Netomi does not store any customer data (chat transcripts, user messages, tags, or related information) on external Netomi servers. All data remains securely within Zendesk's infrastructure.
Data Usage: Any accessed data is used solely to provide the app's intended functionality. Netomi does not use this data for secondary purposes and never shares it with third parties.
Data Security: We adhere to industry-standard security measures and Zendesk's security guidelines to ensure customer data is protected from unauthorized access.
Data Retention: We do not retain customer data beyond what is strictly necessary for real-time app operation. No historical customer data is kept on Netomi systems.
Screenshots
Category rankings
As of Sep 9, 2026- Messaging#84of 192Top 44%
- AI and Bots#132of 381Top 35%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Netomi Virtual Agent ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #5
Competitors & alternatives
Netomi Virtual Agent doesn't have curated competitor matchups yet. Other tracked messaging apps on Zendesk:
Where Netomi Virtual Agent stands in the Messaging category
Netomi Virtual Agent ranks #84 of 192 apps in the Messaging category, placing it in the top 44% of the listing.
Frequently asked questions
What is Netomi Virtual Agent?
Netomi Virtual Agent is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Messaging category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Netomi.
Who uses Netomi Virtual Agent?
Netomi Virtual Agent is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Messaging category on Zendesk.
Where does Netomi Virtual Agent rank on Zendesk?
Netomi Virtual Agent currently sits at position #84 in the Messaging category on Zendesk. That places it in the top 44% of 192 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.