Delayer vs User Data

With this app, you can set timers to trigger delayed ticket actions and messaging conversation updates. You can create an unlimited number of timers with 1-second accuracy. Some use cases: Send a CSAT survey 30 seconds after a ticket is solved. Close tickets 30 minutes after they are solved. Notify customers in messaging chats when a ticket is solved. Send greetings with an agent’s name when a chat is assigned. Solve messaging tickets 10 minutes after end-user inactivity. Notify a supervisor if a conversation is not assigned within 120 seconds. Send custom CSAT or NPS surveys after a ticket is solved. Request Google Business, Trustpilot, G2, or similar reviews after a ticket is solved. Dynamically update the conversation title. Add a ticket number to the widget conversation title. What the app does The app adds a webhook and a trigger example. You can use Zendesk Support triggers to: Add a tag to a ticket after a delay. Send a configurable message to a conversation. You can build a chain of additional actions based on ticket updates and added tags. Support For annual payment options or if you do not have a credit card, contact us via our Help Center. 💬 Contact us if you need help. 🐞 Report bugs or request features in our Help Center. Data Handling & Privacy The app stores only error logs with the Zendesk subdomain and ticket ID - no personal data is stored. All data and traffic are encrypted in transit. Privacy Policy

The Zendesk Support User Data app gives you customer information, including user and organization details such as tags, ticket activity, and contact, right next to a ticket. With more context around the customer, your agents get a holistic view of the interactions your customers have had with your organization and can provide a more tailored response. By enabling this app, You agree to the Built by Zendesk Terms of Use.