Quivr vs SnapCall Visual AI

Quivr Quivr is an AI-powered tool that automates customer ticket replies, directly inside your ticketing system. It helps support teams save time, improve CSAT, and scale their operations. Quivr for Zendesk Quivr integrates into your Zendesk workflow and offers powerful features to assist your agents: 🚀 Automatic Replies: Quivr can auto-send responses when confidence is high and conditions are met. ✨ Reply Drafts: Quivr suggests high-quality responses based on the full ticket context, ready for agent review and editing. ✍️ Draft Assistant: Summarize, translate, correct, or rephrase any draft in one click. 🔍 Deep Context Awareness: Understands ticket history, customer messages, metadata, and even connects to your internal tools. 🏆 Productivity Boost: Speeds up response time and reduces cognitive load. 🔄 Fully Integrated: Use Quivr directly within Zendesk, no tab switching. Note: Requires an active Quivr account. Data & Privacy Data Accessed: Quivr accesses ticket data including ticket content, conversation history, customer messages, and ticket metadata (such as tags, status, and custom fields) from your Zendesk account. Data Used: This data is processed by Quivr's AI to generate relevant reply suggestions, automate responses, and assist agents with draft editing features. Data Stored: Quivr stores ticket interactions and generated responses to improve service quality and enable features like auto-replies. Data is retained in accordance with our data retention policies. Purpose: All data processing is solely for the purpose of providing AI-powered ticket response automation and agent assistance within your Zendesk workflow. Compliance: Quivr is SOC 2 and GDPR compliant.

SnapCall in few words: Visual AI platform for resolution & Trust SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface. SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance. SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights. SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields. SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk. Proven KPI: 46% reduction in resolution time +16% increase in First-Contact Resolution (FCR) Significant improvement in CSAT scores Key Features Make your existing customer’ attachments more powerful with AI (extract data) Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases. Let customers capture by their own new visual evidence through an AI guided experience Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents. They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk This led to drive journey to more automated resolution Let customers escalate to an agent to capture visuals for complex situations When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent. Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution. Snapcall Medias viewer inside Zendesk SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster. SnapCall integrations SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers. Scheduling with Cal.com — fully embedded Real-time agent availability One-click booking from the ticket Automatic sync and updates in Zendesk KYC & Identity Verification — built in Instant ID verification requests Secure capture of video evidence or documents Full validation without leaving Zendesk Reduced ticket time and lower fraud risk Our best use cases Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team. Learn more about our privacy and security practices here