SweetHawk Suite vs Relatel af Available — Zendesk

SweetHawk Suite vs Relatel af Available

Name: SweetHawk Suite
Availability: OnlineOnly
Rating: 5 (12 reviews)

Side-by-side comparison · 24 data points

SweetHawk Suite

5.0·12reviews

Get all SweetHawk apps for a sweet price

zendeskFree to install

Change

1. Listing metadata

Field-level data

	SweetHawk Suite	Relatel af Available
Tagline	“Get all SweetHawk apps for a sweet price”40 chars	“Must-have app for Relatel users! Automatically shows caller details and tickets”79 chars
Description	1474 / 5000 chars29% used	3086 / 5000 chars62% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	SweetHawk	Available
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between SweetHawk Suite and Relatel af Available
Metric	SweetHawk Suite	Relatel af Available
Rating	5.0 ★	—
Total reviews	12	0
Free plan	Yes	Yes
Pricing	Free to install	Free 7-day trial

3. App details

Long-form description · keyword frequency

SweetHawk Suite

Get a suite deal! With this app you can easily install any or all of SweetHawk's many apps on the highest tier. Check our website for plans and pricing. No subscription needed for sandboxes Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

zendesk7×3.11%
tickets4×1.78%
pricing3×1.33%
processes3×1.33%
suite3×1.33%
agents2×0.89%
calendar2×0.89%
check2×0.89%
management2×0.89%
privacy2×0.89%
see2×0.89%
subtickets2×0.89%

Relatel af Available

Available to all Relatel users on a Zendesk Suite plan or Relatel users with Support + Talk Partner Edition. Learn more about Relatel here and Zendesk plans here. Integrate your Relatel calls with Zendesk and improve agent response time! With the Relatel app your support agents save valuable time by having a quick and clear overview of every incoming and outgoing call. The top bar app will automatically open incoming and outgoing calls, showing the caller name, organisation and phone number of existing users in your Zendesk Support - as well as their tickets. Click on a ticket to add an internal note with call details including customer phone number, time of the call, call duration and a "Relatel"-tag. Or create a new ticket and profile for new customers with a single click! Key features: Automatically finds a customer based on the phone number Name and organisation at a glance Quick access to customer profile by clicking their name One click to create a new ticket with call details One click to add call details to an existing ticket Call a customer by clicking their phone number in the user sidebar or ticket editor Data Security and Privacy Data Handling and Security: This app processes customer data to provide call integration functionality between Relatel and Zendesk. We are committed to protecting your data and maintaining the highest security standards: Data Processing: Customer data (phone numbers, names, emails, call timestamps, call duration, employee information) is processed solely for call integration and ticket management functionality Data Storage: The app frontend is hosted on Firebase Hosting, while backend services run on Google Cloud Run. Customer data is primarily stored within your Zendesk instance External API Integration: The app integrates with Relatel API (for call data) and Proventic API (for authentication) using OAuth tokens. All API communications use secure HTTPS protocols Access Control: Data access is restricted to authorized Zendesk users within your organization through Zendesk's built-in authentication system Data Encryption: All data transmission uses industry-standard encryption protocols (HTTPS/TLS) Compliance: We adhere to Zendesk's Developer Terms and maintain compliance with applicable data protection regulations including GDPR No Data Misuse: Customer data is never used for purposes other than the intended app functionality and is never shared with unauthorized third parties Data Retention: Data is retained only as long as necessary for the app's functionality and in accordance with your Zendesk data retention policies Third-Party Services: The app uses Firebase Hosting for frontend delivery and Google Cloud Run for backend services, both of which maintain enterprise-grade security standards For more information about our data handling practices, please refer to the Zendesk Developer Terms. Any questions or feedback? Please feel free to contact us at https://support.available.dk/. You can make feature requests on our support site. Any feedback is greatly appreciated.

Frequently asked

Common questions about this comparison

Is SweetHawk Suite or Relatel af Available cheaper?

Both SweetHawk Suite and Relatel af Available offer paid plans only. SweetHawk Suite starts at Free to install; Relatel af Available starts at Free 7-day trial. Compare the per-tier features in the Pricing section above before committing.

Should I choose SweetHawk Suite or Relatel af Available?

AppRanks cannot separate these two on rating, because neither publishes one. SweetHawk Suite does carry the larger published review base (12 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, SweetHawk Suite or Relatel af Available?

Both apps are one-click installs from the Zendesk Marketplace. SweetHawk Suite has the deeper published review base (12 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

SweetHawk Suite typically suits early-stage and growth-mode teams based on its published review base (12 reviews). Relatel af Available typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between SweetHawk Suite and Relatel af Available?

Migration support varies by app and category. SweetHawk Suite and Relatel af Available both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Relatel af Available" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

SweetHawk Suite vs Relatel af Available

SweetHawk Suite

1. Listing metadata

2. Categories & rankings

Relatel af Available

At a glance

AppRanks verdict

3. App details

Frequently asked

Is SweetHawk Suite or Relatel af Available cheaper?

Should I choose SweetHawk Suite or Relatel af Available?

Which is faster to set up, SweetHawk Suite or Relatel af Available?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between SweetHawk Suite and Relatel af Available?

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