Side-by-side comparison · 24 data points
| SweetHawk Suite | Magento 2 by Zenplates | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
View customer and order details from your Magento 2 store(s) in Zendesk Support
| Metric | SweetHawk Suite | Magento 2 by Zenplates |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 12 | 4 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free 7-day trial |
SweetHawk Suite and Magento 2 by Zenplates are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: SweetHawk Suite at Free to install, Magento 2 by Zenplates at Free 7-day trial. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SweetHawk Suite audit • Magento 2 by Zenplates audit
Both SweetHawk Suite and Magento 2 by Zenplates offer paid plans only. SweetHawk Suite starts at Free to install; Magento 2 by Zenplates starts at Free 7-day trial. Compare the per-tier features in the Pricing section above before committing.
SweetHawk Suite (5.0★, 12 reviews) and Magento 2 by Zenplates (5.0★, 4 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. SweetHawk Suite does carry the larger published review base (12 vs 4). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. SweetHawk Suite has the deeper published review base (12 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
SweetHawk Suite typically suits early-stage and growth-mode teams based on its published review base (12 reviews). Magento 2 by Zenplates typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. SweetHawk Suite and Magento 2 by Zenplates both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Magento 2 by Zenplates" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
