Remind Me vs Email Tracking

Stay on top of your tickets with Remind Me! Remind Me helps support teams manage ticket follow-ups effortlessly. With a simple and intuitive interface, you can schedule unlimited reminders for any ticket, add custom notes, and receive timely notifications—ensuring no customer request is forgotten. Whether you need to follow up in minutes, hours, or days, Remind Me keeps you on track. Why use Remind Me? Multiple Reminders Per Ticket – Create unlimited reminders for the same ticket with unique tracking for each. Custom Notes – Add optional notes (up to 200 characters) to each reminder for context and details. Edit & Manage Reminders – New Customize tab lets you view, edit, and delete reminders for the current ticket. Flexible Time Scheduling – Set reminders in minutes, hours, days, or use the date & time picker for precise scheduling. Priority Levels – Assign High, Medium, or Low priority with visual color-coded indicators (red, yellow, green). Targeted Alerts – Choose who receives notifications: Only Me, Everyone, or the Ticket Agent Group. Perfect for team coordination or solo follow-ups. Customizable Notification Sounds – Personalize alerts with a choice of 10 predefined sounds or disable sound entirely. Centralized Management – View all upcoming and triggered reminders from the Top Bar App with smart badge counters. Productivity Tools – Built-in Timer (0-60 minutes countdown) and Stopwatch for time tracking. Smart Notifications – Automated alerts with sticky or auto-hide options, plus clickable ticket links. Visual Status Indicators – See reminder status at a glance with emoji indicators (⏰ active, 🔔 triggered) and priority tags. Seamless Workflow – Stay organized without leaving Zendesk, ensuring timely responses and improved customer satisfaction. Data Disclosure & Privacy Data Collection & Storage: Remind Me stores all reminder data locally in your browser's LocalStorage. No data is transmitted to external servers or third-party services. Data Accessed: - Ticket information (ID, subject, status, type, assigned group) - Requester information (name, avatar URL) - Current user information (for notification targeting) Data Stored Locally: - Reminder timestamps and priority settings - Custom notes you add to reminders - Notification preferences (sound settings, feature toggles) - Alert targeting preferences (me/everyone/group) External Resources: - Notification sound files are hosted on GitHub (https://raw.githubusercontent.com/kundankarna1994/zd-assets/master/remind-me/) and are loaded only when notifications are triggered. Data Retention: - All reminder data persists in your browser until manually deleted via the app interface. - Clearing browser data will remove all stored reminders and settings. - No server-side storage or backup exists. Cross-Agent Notifications: - When you select "Alert Everyone" or "Alert Ticket Agent Group", the app uses Zendesk's notification API to send alerts to other agents. - Only the ticket ID, your name, and notification type are transmitted through Zendesk's secure API. Boost productivity and ensure timely responses with Remind Me!

Zendesk Email Tracking app "Did the customer open my email?" You won't have to ask that question again with Zendesk read receipts from the Email Tracking app. Monitor email opens, use link tracking, and track replies directly in Zendesk. Get clear visibility into customer email engagement without leaving your tickets. Try it for free for 7 days. 👉 Simply install this app in your Zendesk. Want to get a personalized app setup? Book a free onboarding session to customize Email Tracking for your team and get started faster. How does this Zendesk email integration work? Email Tracking adds the email visibility missing from the standard Zendesk workflow, showing you when customers open your emails and click tracked links. See customer engagement directly in Zendesk and use this activity to decide when to follow up. Turn email data into action Respond faster and prioritize customer requests Email tracker app shows which messages have been read or remain unread and notifies you when a customer opens an email. Create Zendesk views based on Seen/Unseen status and prioritize conversations better. Key features for support teams: Read receipts with email open date, time, and device information. Seen/Unseen columns in personal views. Full activity history with recommended follow-up times. Compare and improve team performance Track how each agent's messages are performing and monitor overall team trends. Identify gaps, coach agents, and use detailed reports to evaluate workflow changes and compare agent performance. Key features for support leaders: Agent comparison charts. Reports to track changes in user engagement over time. Filters to segment reports and focus on specific agents, periods, or email activity. Monitor important internal communications When sending important updates, documents, or policy emails, enable link tracking to know who actually opens them. Monitor engagement and make sure important information gets noticed with integrated Zendesk tracking. Key features for internal communications: Push notifications when recipients open emails. Complete history of email openings and link clicks for each ticket. Ability to detect unread emails or unopened links to prevent missed messages. Track engagement with detailed statistics Analyze engagement for each email or ticket to identify your best-performing messages and optimize your email content. You can also integrate Email Tracking with the Proactive Campaigns app to track engagement across your campaigns. Key features for marketing teams: In-app statistics by email and ticket ID to analyze each message. Real-time engagement data updates. Email Tracking integration with the Proactive Campaigns app. Pay only for agents who have access to the app Choose how many agents will actively use the Email Tracking app in Zendesk and pay only for them. Check out pricing for more information. ✅FAQs Does Zendesk Support have built-in read receipts? No. Zendesk Support doesn't track email opens or link clicks natively. However, our Email Tracking integration enables such functionality without changing how your Zendesk instance works. Are agents' emails tracked immediately after installing the app? No. Tracking does not start automatically. Agents must authorize the app, and one agent needs to enable the necessary triggers in the 'Select Emails to Track' section of the app settings. Once done, tracking begins for authorized agents. Can we see who opened the email (customer or ticket followers)? Yes. If a ticket follower opens an email, the app adds an internal note showing who read it, giving you clear visibility of engagement. If the ticket is closed, will we still receive updates about email opens or link clicks? No. Once a ticket is closed, the app stops tracking email opens and link clicks. Does Email Tracking support GDPR compliance? Yes. Email Tracking for Zendesk lets you disable tracking for recipients in the EU, UK, or California, helping you manage email tracking according to your privacy and compliance requirements. Is my email and customer data safe with the Email Tracking app? Yes. The app only accesses the minimal data needed for tracking. All processing happens inside Zendesk, and your data is encrypted and securely stored on AWS. Our hosting provider complies with ISO/IEC 27001:2013, ensuring high standards for information security. Your data is never shared with third parties. If you still have questions about Email Tracking, ask us at [email protected]. Ready to track your Zendesk emails? Start your 7-day free trial today!****