Email Tracking is the #7 ranked agent productivity app on Zendesk, with a 5.0 average rating from 122 reviews, with a free plan available, as of Sep 2, 2026.
Email Tracking is a Zendesk Marketplace app by Growthdot. With a rating of 5.0★ from 122 reviews, it currently ranks #7 in the Agent Productivity category.
AppRanks data: Email Tracking ranks #7 in Agent Productivity on Zendesk Marketplace, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Email Tracking is a category-leading Zendesk app with a growing review traction. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 122 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Growthdot — established developer track record
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
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About Email Tracking
How Email Tracking works
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Zendesk Email Tracking app
"Did the customer open my email?" You won't have to ask that question again with Zendesk read receipts from the Email Tracking app.
Monitor email opens, use link tracking, and track replies directly in Zendesk. Get clear visibility into customer email engagement without leaving your tickets.
Try it for free for 7 days. 👉 Simply install this app in your Zendesk.
Want to get a personalized app setup? Book a free onboarding session to customize Email Tracking for your team and get started faster.
How does this Zendesk email integration work?
Email Tracking adds the email visibility missing from the standard Zendesk workflow, showing you when customers open your emails and click tracked links. See customer engagement directly in Zendesk and use this activity to decide when to follow up.
Turn email data into action
Respond faster and prioritize customer requests
Email tracker app shows which messages have been read or remain unread and notifies you when a customer opens an email. Create Zendesk views based on Seen/Unseen status and prioritize conversations better.
Key features for support teams:
Read receipts with email open date, time, and device information.
Seen/Unseen columns in personal views.
Full activity history with recommended follow-up times.
Compare and improve team performance
Track how each agent's messages are performing and monitor overall team trends. Identify gaps, coach agents, and use detailed reports to evaluate workflow changes and compare agent performance.
Key features for support leaders:
Agent comparison charts.
Reports to track changes in user engagement over time.
Filters to segment reports and focus on specific agents, periods, or email activity.
Monitor important internal communications
When sending important updates, documents, or policy emails, enable link tracking to know who actually opens them. Monitor engagement and make sure important information gets noticed with integrated Zendesk tracking.
Key features for internal communications:
Push notifications when recipients open emails.
Complete history of email openings and link clicks for each ticket.
Ability to detect unread emails or unopened links to prevent missed messages.
Track engagement with detailed statistics
Analyze engagement for each email or ticket to identify your best-performing messages and optimize your email content. You can also integrate Email Tracking with the Proactive Campaigns app to track engagement across your campaigns.
Key features for marketing teams:
In-app statistics by email and ticket ID to analyze each message.
Real-time engagement data updates.
Email Tracking integration with the Proactive Campaigns app.
Pay only for agents who have access to the app
Choose how many agents will actively use the Email Tracking app in Zendesk and pay only for them. Check out pricing for more information.
✅FAQs
Does Zendesk Support have built-in read receipts?
No. Zendesk Support doesn't track email opens or link clicks natively. However, our Email Tracking integration enables such functionality without changing how your Zendesk instance works.
Are agents' emails tracked immediately after installing the app?
No. Tracking does not start automatically. Agents must authorize the app, and one agent needs to enable the necessary triggers in the 'Select Emails to Track' section of the app settings. Once done, tracking begins for authorized agents.
Can we see who opened the email (customer or ticket followers)?
Yes. If a ticket follower opens an email, the app adds an internal note showing who read it, giving you clear visibility of engagement.
If the ticket is closed, will we still receive updates about email opens or link clicks?
No. Once a ticket is closed, the app stops tracking email opens and link clicks.
Does Email Tracking support GDPR compliance?
Yes. Email Tracking for Zendesk lets you disable tracking for recipients in the EU, UK, or California, helping you manage email tracking according to your privacy and compliance requirements.
Is my email and customer data safe with the Email Tracking app?
Yes. The app only accesses the minimal data needed for tracking. All processing happens inside Zendesk, and your data is encrypted and securely stored on AWS. Our hosting provider complies with ISO/IEC 27001:2013, ensuring high standards for information security. Your data is never shared with third parties.
If you still have questions about Email Tracking, ask us at [email protected].
Ready to track your Zendesk emails? Start your 7-day free trial today!****
Screenshots
Category rankings
As of Sep 4, 2026- Agent Productivity#7of 404Top 2%
See 90-day rank history for each category
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Competitors & alternatives
Email Tracking doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Email Tracking stands in the Agent Productivity category
Email Tracking ranks #7 of 404 apps in the Agent Productivity category, placing it in the top 2% of the listing.
Frequently asked questions
What is Email Tracking?
Email Tracking is an app for Zendesk. It currently holds a 5.0-star rating from 122 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Growthdot.
Who uses Email Tracking?
Email Tracking is actively installed across Zendesk stores tracked by AppRanks. Its review base of 122 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Agent Productivity category on Zendesk.
Where does Email Tracking rank on Zendesk?
Email Tracking currently sits at position #7 in the Agent Productivity category on Zendesk. That places it in the top 2% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.