Side-by-side comparison · 24 data points
View PDFs natively in Zendesk & extract text. Fully client-side.
| Native PDF Viewer & Extractor | SweetHawk Suite | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Native PDF Viewer & Extractor | SweetHawk Suite |
|---|---|---|
| Rating | 3.0 ★ | ★ 5.0 ★ |
| Total reviews | 2 | ★ 12 |
| Free plan | Yes | Yes |
| Pricing | Free 14-day trial | Free to install |
Based on the data on this page, SweetHawk Suite is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Native PDF Viewer & Extractor's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Native PDF Viewer & Extractor at Free 14-day trial, SweetHawk Suite at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to SweetHawk Suite; mid-market and enterprise support teams with specific feature requirements should evaluate both — Native PDF Viewer & Extractor's 2-review base may include the workflow context that matches your specific use case better than SweetHawk Suite's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Native PDF Viewer & Extractor audit • SweetHawk Suite audit
No tracked changes.
Both Native PDF Viewer & Extractor and SweetHawk Suite offer paid plans only. Native PDF Viewer & Extractor starts at Free 14-day trial; SweetHawk Suite starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
SweetHawk Suite has the higher average rating (5.0★ from 12 reviews) compared to Native PDF Viewer & Extractor (3.0★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
SweetHawk Suite holds the higher average rating (5.0★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. SweetHawk Suite has the deeper published review base (12 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Native PDF Viewer & Extractor typically suits early-stage and growth-mode teams based on its published review base (2 reviews). SweetHawk Suite typically suits early-stage and growth-mode teams based on its published review base (12 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Native PDF Viewer & Extractor and SweetHawk Suite both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Native PDF Viewer & Extractor" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
