AI Ticket Tagging by My AskAI vs Hide Ticket Fields

My AskAI provides accurate and affordable AI-powered automatic tagging for your Zendesk tickets. We're one of the most cost effective AI support agent solutions available. Pay one simple price — $0.05 per tag per ticket. Automatically tag all new tickets 24/7 using the latest AI models. It's more accurate than human agents and much more consistent. Say goodbye to data blindspots. Say goodbye to manual tagging Save time and money, set up intelligent triage, and allow your CS team to spend more time on customer success and high-value customers (and less time tagging or classifying tickets!) Works with 100+ languages including Spanish, German, French, and Italian Works with your existing custom fields or just the ticket tags field How does it work? You tell us what custom fields and tags you use, and tell us when each tag should be applied, e.g. "PayPal Issues" is for any conversations where the user has a PayPal issue Your new AI-tagger/classifier gets to work on all new tickets to tag, classify and categorise according to your existing tag, label or custom fields structure My AskAI uses the latest AI models to power this You can also use this to create sentiment scores for your conversations How do I get started? Sign up and create your My AskAI account Connect to your Zendesk account Watch your tickets get automatically tagged See our full Zendesk setup help docs. How much does it cost? $0.05 for each tag for each ticket e.g. 2 tags applied on 1 ticket = $0.10. Volume discounts available It’ll be saving you money in no time. Bonus: Add an AI agent to your Zendesk workspace My AskAI also offers additional Zendesk apps from the marketplace for automating your customer service. Deflect up to 75% of your support tickets using an AI agent Works with live chat (Zendesk Messaging) Automatically reply to customers in under 10 seconds Key My AskAI Features Knowledge Improvement Studio: Identify knowledge gaps in your help documentation and use your past tickets to generate new knowledge snippets to fill them so your AI can answer more. Integrate Customer Data APIs: Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses. Automated Actions and Tasks: Give your AI tasks to complete (all in natural language), such as refunds, address changes, upgrades and more. Sync Knowledge Sources and Websites: Connect knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically. Multilingual and Localization: Get AI responses in 95+ languages with automatic language detection and localization. Analytics and Insights: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions Alerting and Monitoring: Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues. Slack + Microsoft Teams Integrations (Internal Mode): As an internal chatbot for your employees (in Slack or Teams) 👉 Try it out today, with our 30-day free trial, then watch your support tickets fall away... See our privacy policy for more information on how we store and process your data: https://myaskai.com/privacy

Hide ticket fields you don't want agents to see This simple and straight forward app hides ticket fields you select in the agent interface for all agents. Need more functionality? Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful Field Rules app. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.