AI Ticket Tagging by My AskAI vs AI Copilot by Pluno

My AskAI provides accurate and affordable AI-powered automatic tagging for your Zendesk tickets. We're one of the most cost effective AI support agent solutions available. Pay one simple price — $0.05 per tag per ticket. Automatically tag all new tickets 24/7 using the latest AI models. It's more accurate than human agents and much more consistent. Say goodbye to data blindspots. Say goodbye to manual tagging Save time and money, set up intelligent triage, and allow your CS team to spend more time on customer success and high-value customers (and less time tagging or classifying tickets!) Works with 100+ languages including Spanish, German, French, and Italian Works with your existing custom fields or just the ticket tags field How does it work? You tell us what custom fields and tags you use, and tell us when each tag should be applied, e.g. "PayPal Issues" is for any conversations where the user has a PayPal issue Your new AI-tagger/classifier gets to work on all new tickets to tag, classify and categorise according to your existing tag, label or custom fields structure My AskAI uses the latest AI models to power this You can also use this to create sentiment scores for your conversations How do I get started? Sign up and create your My AskAI account Connect to your Zendesk account Watch your tickets get automatically tagged See our full Zendesk setup help docs. How much does it cost? $0.05 for each tag for each ticket e.g. 2 tags applied on 1 ticket = $0.10. Volume discounts available It’ll be saving you money in no time. Bonus: Add an AI agent to your Zendesk workspace My AskAI also offers additional Zendesk apps from the marketplace for automating your customer service. Deflect up to 75% of your support tickets using an AI agent Works with live chat (Zendesk Messaging) Automatically reply to customers in under 10 seconds Key My AskAI Features Knowledge Improvement Studio: Identify knowledge gaps in your help documentation and use your past tickets to generate new knowledge snippets to fill them so your AI can answer more. Integrate Customer Data APIs: Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses. Automated Actions and Tasks: Give your AI tasks to complete (all in natural language), such as refunds, address changes, upgrades and more. Sync Knowledge Sources and Websites: Connect knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically. Multilingual and Localization: Get AI responses in 95+ languages with automatic language detection and localization. Analytics and Insights: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions Alerting and Monitoring: Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues. Slack + Microsoft Teams Integrations (Internal Mode): As an internal chatbot for your employees (in Slack or Teams) 👉 Try it out today, with our 30-day free trial, then watch your support tickets fall away... See our privacy policy for more information on how we store and process your data: https://myaskai.com/privacy

Overview Pluno's Copilot helps support agents respond faster and confidently by generating context-aware replies to tickets inside Zendesk. No more digging through your knowledge base or writing answers from scratch. With one click, agents get a suggested reply with reasoning and references, ready to send. And when needed, chat with the copilot to surface the right info on demand. Problem it solves? Looking up answers in help docs or past tickets Manually drafting responses from scratch Verifying accuracy and consistency Overall: Slower replies, more agent effort, and inconsistent customer experiences. How can you trust it? Every AI-suggested reply includes: Clear reasoning: see how the answer was formed, step by step. Direct references: source links to your help centre, docs, or ticket history, making verification effortless. Agents stay in control, with the context and evidence to back every reply. What you can expect in return?- Up to 40% faster first responses → suggested replies cut down manual research and drafting time. 30-50% less agent effort → fewer clicks and less searching through the knowledge base Consistent, reference-backed answers → reduce escalations caused by unclear or inaccurate responses. Boost CSAT by 10-15% → customers get faster, clearer, and more reliable support. Accelerated onboarding → new agents ramp up quickly by leaning on Copilot reasoning and references. Scalable quality → maintain high standards of support even as ticket volumes grow. What's included? Suggested Replies Generate intelligent, context-aware draft responses instantly. Reasoning + References Every suggested reply comes with clear reasoning and direct references. Interactive Copilot Chat Chat with the copilot in the Zendesk Sidebar to quickly surface the right information from the knowledge base. Success Stories Explore how teams are resolving tickets faster with Answer Copilot. Security & Compliance Detailed security and data protection policies. FAQs Is Pluno free to use? Yes. Upgrade options available for more ⚡. Which support channels does Pluno work with? It works directly in Zendesk, covering email, web widget, and other Zendesk channels. Do I need technical skills to set up or use Pluno? No coding needed. Setup is simple and takes under 10 minutes. Support & Maintenance Reach us via our website, or email. Your call. Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog This app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.