Timers vs Survey — Zendesk

Timers vs Survey

Side-by-side comparison · 24 data points

Timers

5.0·9reviews

Timer workflows to manage SLAs, OLAs, deadlines and reminders

zendeskFree 14-day trial, then $2.00 per agent, per month

Change

1. Listing metadata

Field-level data

	Timers	Survey
Tagline	“Timer workflows to manage SLAs, OLAs, deadlines and reminders”61 chars	“Custom survey forms that seamlessly integrate with tickets”58 chars
Description	2617 / 5000 chars52% used	2609 / 5000 chars52% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	SweetHawk	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Timers and Survey
Metric	Timers	Survey
Rating	5.0 ★	5.0 ★
Total reviews	9	★ 49
Free plan	★ Yes	—
Pricing	Free 14-day trial, then $2.00 per agent, per month	Multiple plans available

Keyword	Timers	Survey
analytics	#14	#6
seamless multilingual	#12	#11

5. App details

Long-form description · keyword frequency

Timers

Time-based workflows for anything on a ticket Enforce, measure, remind and report on any ticket-related actions. Our customers run millions of timers every month to track and enforce workflows, ensuring nothing in their Zendesk goes unnoticed. From contractual SLAs and internal OLAs to team performance and customer responsiveness, Timers is your go-to solution. Setup is so simple, you can start using it immediately to optimize operations. Features Unlimited timers — Track as many things as required on a ticket. Automate with triggers — Easily configure and automate timers using Zendesk triggers for seamless workflows. Real-Time Agent Updates — Keep agents informed with live updates on timer progress like remaining time. Full Timer Control — Start, stop, pause, or resume timers at any stage in a ticket’s lifecycle. Custom Business Hours — Track time during customized sets of business hours. Automated Actions — Trigger any ticket actions like notifications, status updates, and more at set times before or after timers end. Customizable Reporting — Reflect timer data in ticket fields exactly how you need it, ensuring precise and actionable reports. Usage limitation Plan includes 500 timers per agent per month. Contact us if you need a larger volume. No limits apply when subscribed to the SweetHawk Suite. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

zendesk9×2.30%
timers7×1.79%
ticket5×1.28%
workflows5×1.28%
tickets4×1.02%
actions3×0.77%
agent3×0.77%
agents3×0.77%
business3×0.77%
processes3×0.77%
suite3×0.77%
sweethawk3×0.77%

Survey

Custom survey forms that seamlessly integrate into tickets The Survey app is built specifically and exclusively for Zendesk and designed to be as flexible and powerful as possible. Surveys can be fully automated and can take care of anything from pre-triage to customer satisfaction. Unlimited surveys Create as many surveys as you need. Unlimited questions Ask any number of questions per survey. Seamless integration Include surveys in customer emails going out from Zendesk. Send surveys in Sunshine Conversations. Store responses directly in ticket fields for easy reporting. Trigger workflows, actions or other surveys based on survey responses. Synchronize with Zendesk's built-in satisfaction rating. Multi-brand Support for branded survey pages, based on the ticket brand. Multilingual Reach a global audience with surveys in any of your customer's languages. Many question types Good/Bad Happy/Indifferent/Sad 1-5 star rating 0-10 NPS style rating Single select Multiple choice Free text Question conditions Only show questions based on whether satisfaction is good or bad. Do not repeat questions to same customer if already asked within the last X days. Reporting Powerful built-in reporting. Ease of integration with Zendesk explore by syncing survey answers into custom ticket fields. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

zendesk10×2.60%
surveys7×

Frequently asked

Common questions about this comparison

Is Timers or Survey cheaper?

Timers is the cheaper option — it offers a free plan (Free 14-day trial, then $2.00 per agent, per month). Survey starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Timers or Survey?

Timers (5.0★, 9 reviews) and Survey (5.0★, 49 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Timers or Survey?

AppRanks cannot separate these two on rating — both sit at 5.0★. Survey does carry the larger published review base (49 vs 9). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Timers or Survey?

Both apps are one-click installs from the Zendesk Marketplace. Survey has the deeper published review base (49 vs 9), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Timers typically suits early-stage and growth-mode teams based on its published review base (9 reviews). Survey typically suits early-stage and growth-mode teams based on its published review base (49 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Timers and Survey?

Migration support varies by app and category. Timers and Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Timers" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Timers vs Survey

Timers

1. Listing metadata

2. Categories & rankings

Survey

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Timers · 1 changes

Survey · 0 changes

5. App details

Frequently asked

Is Timers or Survey cheaper?

Which has better reviews, Timers or Survey?

Should I choose Timers or Survey?

Which is faster to set up, Timers or Survey?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Timers and Survey?

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