Timers is the #16 ranked workflows app on Zendesk, with a 5.0 average rating from 9 reviews, with a free plan available, as of Sep 3, 2026.
Timers is a Zendesk Marketplace app by SweetHawk. With a rating of 5.0★ from 9 reviews, it currently ranks #16 in the Workflows category.
AppRanks data: Timers ranks #16 in Workflows on Zendesk Marketplace, placing it in the top 6% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Timers is a category-leading Zendesk app with a limited review volume. It is listed in the Workflows category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 9 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by SweetHawk — established developer track record
Cons
- −Limited review base (9) — ratings can shift significantly with new feedback
Looking to switch from Timers?
See Timers's alternatives ranked by audit score, rating, and review velocity.
About Timers
How Timers works
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Time-based workflows for anything on a ticket
Enforce, measure, remind and report on any ticket-related actions.
Our customers run millions of timers every month to track and enforce workflows, ensuring nothing in their Zendesk goes unnoticed. From contractual SLAs and internal OLAs to team performance and customer responsiveness, Timers is your go-to solution.
Setup is so simple, you can start using it immediately to optimize operations.
Features
Unlimited timers — Track as many things as required on a ticket.
Automate with triggers — Easily configure and automate timers using Zendesk triggers for seamless workflows.
Real-Time Agent Updates — Keep agents informed with live updates on timer progress like remaining time.
Full Timer Control — Start, stop, pause, or resume timers at any stage in a ticket’s lifecycle.
Custom Business Hours — Track time during customized sets of business hours.
Automated Actions — Trigger any ticket actions like notifications, status updates, and more at set times before or after timers end.
Customizable Reporting — Reflect timer data in ticket fields exactly how you need it, ensuring precise and actionable reports.
Usage limitation
Plan includes 500 timers per agent per month. Contact us if you need a larger volume. No limits apply when subscribed to the SweetHawk Suite.
Bundle pricing
When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.
We take data privacy very seriously, please see our privacy policy.
About us
Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:
Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
Calendar - link calendar events with Zendesk tickets to make your planning process simpler
Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.
Screenshots
Category rankings
As of Sep 4, 2026- Workflows#16of 291Top 6%
- Reporting and Analytics#17of 256Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Timers ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #12
- Rank #14
Competitors & alternatives
Timers doesn't have curated competitor matchups yet. Other tracked workflows apps on Zendesk:
Where Timers stands in the Workflows category
Timers ranks #16 of 291 apps in the Workflows category, placing it in the top 6% of the listing.
Frequently asked questions
What is Timers?
Timers is an app for Zendesk. It currently holds a 5.0-star rating from 9 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Workflows category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SweetHawk.
Who uses Timers?
Timers is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Workflows category on Zendesk.
Where does Timers rank on Zendesk?
Timers currently sits at position #16 in the Workflows category on Zendesk. That places it in the top 5% of 291 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.