Timers vs Tasks and Subtickets — Zendesk

Timers vs Tasks and Subtickets

Side-by-side comparison · 24 data points

Timers

5.0·9reviews

Timer workflows to manage SLAs, OLAs, deadlines and reminders

zendeskFree 14-day trial, then $2.00 per agent, per month

Change

1. Listing metadata

Field-level data

	Timers	Tasks and Subtickets
Tagline	“Timer workflows to manage SLAs, OLAs, deadlines and reminders”61 chars	“Checklists for tickets. Child-parent ticket workflows. Manage projects.”71 chars
Description	2617 / 5000 chars52% used	3400 / 5000 chars68% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	SweetHawk	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Timers and Tasks and Subtickets
Metric	Timers	Tasks and Subtickets
Rating	★ 5.0 ★	4.0 ★
Total reviews	9	★ 665
Free plan	★ Yes	—
Pricing	Free 14-day trial, then $2.00 per agent, per month	Multiple plans available

Keyword	Timers	Tasks and Subtickets
seamless multilingual	#12	Not ranked
analytics	#14	Not ranked

5. App details

Long-form description · keyword frequency

Timers

Time-based workflows for anything on a ticket Enforce, measure, remind and report on any ticket-related actions. Our customers run millions of timers every month to track and enforce workflows, ensuring nothing in their Zendesk goes unnoticed. From contractual SLAs and internal OLAs to team performance and customer responsiveness, Timers is your go-to solution. Setup is so simple, you can start using it immediately to optimize operations. Features Unlimited timers — Track as many things as required on a ticket. Automate with triggers — Easily configure and automate timers using Zendesk triggers for seamless workflows. Real-Time Agent Updates — Keep agents informed with live updates on timer progress like remaining time. Full Timer Control — Start, stop, pause, or resume timers at any stage in a ticket’s lifecycle. Custom Business Hours — Track time during customized sets of business hours. Automated Actions — Trigger any ticket actions like notifications, status updates, and more at set times before or after timers end. Customizable Reporting — Reflect timer data in ticket fields exactly how you need it, ensuring precise and actionable reports. Usage limitation Plan includes 500 timers per agent per month. Contact us if you need a larger volume. No limits apply when subscribed to the SweetHawk Suite. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

zendesk9×2.30%
timers7×1.79%
ticket5×1.28%
workflows5×1.28%
tickets4×1.02%
actions3×0.77%
agent3×0.77%
agents3×0.77%
business3×0.77%
processes3×0.77%
suite3×0.77%
sweethawk3×0.77%

Tasks and Subtickets

The best way to manage subtickets! Join 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love: "We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them" — Craig Willis, Senior Director Customer Support, Host Analytics "The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail." — Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd When you first start using the Tasks and Subtickets app, you'll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically! But that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task's completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there's more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes! "Very nice and useful app, especially with use of triggers, it can do miracles!" — Viktor Hristovski, IT Support Analyst, Accolade, Inc. Features Create, reorder and complete ad-hoc tasks on any ticket. Convert tasks to new tickets, or link existing tickets to tasks. Save task lists for re-use. Define subtickets to be created automatically in task lists. Create ticket templates for tickets you need more often. Automatically add task lists to tickets using Triggers. Tag the ticket, add comments and/or set ticket field values when tasks become completed. "Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack." — Steve May, Director of IT, Clean Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Frequently asked

Common questions about this comparison

Is Timers or Tasks and Subtickets cheaper?

Timers is the cheaper option — it offers a free plan (Free 14-day trial, then $2.00 per agent, per month). Tasks and Subtickets starts at Multiple plans available. Both publish their pricing on the Zendesk Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Timers or Tasks and Subtickets?

Timers has the higher average rating (5.0★ from 9 reviews) compared to Tasks and Subtickets (4.0★ from 665 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Timers or Tasks and Subtickets?

Timers holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Timers or Tasks and Subtickets?

Both apps are one-click installs from the Zendesk Marketplace. Tasks and Subtickets has the deeper published review base (665 vs 9), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Timers typically suits early-stage and growth-mode teams based on its published review base (9 reviews). Tasks and Subtickets typically suits early-stage and growth-mode teams based on its published review base (665 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Timers and Tasks and Subtickets?

Migration support varies by app and category. Timers and Tasks and Subtickets both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Timers" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Timers vs Tasks and Subtickets

Timers

1. Listing metadata

2. Categories & rankings

Tasks and Subtickets

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Timers · 1 changes

Tasks and Subtickets · 1 changes

5. App details

Frequently asked

Is Timers or Tasks and Subtickets cheaper?

Which has better reviews, Timers or Tasks and Subtickets?

Should I choose Timers or Tasks and Subtickets?

Which is faster to set up, Timers or Tasks and Subtickets?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Timers and Tasks and Subtickets?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons