WhatsApp Broadcast by Chat Inc vs Advanced Search Plus

Struggling to find, update, or export tickets, users, or organizations in Zendesk? Swifteq Advanced Search Plus is here to save the day! With enhanced search capabilities, powerful filters, bulk editing, and an intuitive interface, our app makes it easy to locate, export, and update what you need in seconds. No more scrolling through endless results or updating records one page at a time—just fast, accurate searches and bulk actions that keep your team moving forward. Whether you’re searching for specific tickets, managing complex queries, or updating hundreds of records at once, our app provides the tools and insights you need to perform your best—all within your Zendesk dashboard. Features That Make Advanced Search Plus Essential ✅ Enhanced Search Capabilities & Accuracy Search smarter with advanced filters, custom queries, and improved accuracy that delivers pinpoint results. ✅ Search for Tickets, Users, and Organizations Run detailed searches across your Zendesk data to retrieve the most relevant results in seconds. Find tickets, users, and organizations—all in one unified search interface. ✅ Bulk Editing for Tickets, Users, and Organizations Make large-scale updates in one go without page-by-page limits. Change any editable standard or custom fields, add or remove tags, update statuses, priorities, or groups, and more. Apply changes to up to 1,000 tickets, users, or organizations at once, saving your team hours of manual effort. Unlike Zendesk’s 30-item limit, Advanced Search Plus processes everything in a single action—helping you get more done, faster. ✅ Save and Reuse Your Searches Save your searches directly in your browser for quick access later without re-entering filters. This means faster workflows, reduced repetition, and more efficiency for your support team. ✅ Intuitive User Interface Enjoy a clean, user-friendly design that simplifies complex searches and updates for both new and experienced agents. ✅ Export to CSV and PDF Export search results or tickets to CSV for analysis or download them as PDFs to share with your team or customers. ✅ Seamless Zendesk Integration Built exclusively for Zendesk, it fits perfectly into your existing workflows and tools without any disruptions. Benefits That Make a Difference 🚀 Save Time and Effort Find and update what’s needed in seconds—reduce hours of repetitive work to just a few clicks. 😌 Reduce Agent Frustration No more updating 30 tickets at a time. Bulk edit up to 1,000 records instantly. 💡 Boost Productivity and Accuracy Keep your data organized and consistent across tickets, users, and organizations. 💰 Lower Operational Costs Streamlined searches and updates mean less wasted time and higher efficiency. 🌍 Support Global Teams With multi-language search capabilities and cross-account consistency, you can support customers worldwide without missing a beat. 💎 Cost-Effective Power Core search and export features remain 100% free. Bulk editing is available as a premium feature for €99/month, allowing up to five bulk actions per session. How It Works Install in Minutes: Get started quickly with a simple setup process—no technical expertise required. Customize Your Search: Define filters and tailor the app to fit your team’s specific needs. Search, Export, or Bulk Edit: Enjoy faster, more accurate searches and updates that make Zendesk work better for you. Support and Resources For assistance or more information, visit our support page or contact our support team directly through the app. Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Advanced Search Plus section to learn how we handle data specifically for this app. About the Developer Advanced Search Plus is developed by Swifteq, a trusted Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist apps helps support teams work smarter while keeping the customer experience at the center of everything they do. 👉 Take Zendesk to the Next Level with Advanced Search Plus

Chat Inc - Proactive WhatsApp Push Messaging Chat Inc Proactive is a WhatsApp Messaging add-on for Zendesk Agent Workspace that makes it super easy for you and your team to send and track proactive WhatsApp templates directly from the agent workspace! Available for one-to-one WhatsApp conversations and blast WhatsApp push messaging. One-to-One add-on for Zendesk can help you & your team to: Easily re-open WhatsApp tickets that have closed due to the 24 hour window Let’s you proactively send a WhatsApp Template Message to customers without an open WhatsApp ticket Manage (create,edit,update, delete) WhatsApp Template Messages on your Sunshine Conversations Account Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders Allows agents to see a preview of the WhatsApp template they want to send View sent template message(s) in the agent conversation thread with the customer Automatically create tickets when users reply to WhatsApp template messages sent by agents Support for multiple language Template Messages ** Note: ** This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help. How does this help me? When updating a customer on a support issue via WhatsApp a few days later When opening a new ticket for a customer by sending them a WhatsApp If you want to see sent WhatsApp messages in the ticket If you want to send WhatsApp templates easily from within the agent workspace Blast add-on for Zendesk can help you to: Proactively send out mass WhatsApp templates to tagged contacts Send WhatsApp templates with plain text, quick reply buttons, images, documents, and variable placeholders Automatically create tickets when users reply to WhatsApp template messages sent by agents Support for multiple language Template Messages How does this help me? When you want to send the same template to multiple contacts When you want to open new tickets for multiple customers by sending them a WhatsApp If you want to send mass WhatsApp templates easily from within the agent workspace Track your messages: View and track single and blast messages to see if they were delivered, read or failed. See message tracking for all sends, by agent and for bulk sends, and easily download tracking details. See how Chat Inc Proactive works here What do you need to use this tool? Admin access to Zendesk Support Admin access to Sunshine Conversations Zendesk Chat Messaging enabled Zendesk Chat enabled Who is Chat Inc? Chat Inc is a global leader in pioneering the future of chat commerce and brings businesses and customers closer through meaningful and frictionless engagement solutions. For pricing and demos, contact [email protected]