Teqtivity IT Asset Management vs Advanced Search Plus

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About Teqtivity Teqtivity is an IT Asset Management platform that helps organizations maintain accurate, real-time visibility into their devices across the full asset lifecycle. IT teams use Teqtivity to track ownership, manage assignments, and maintain reliable inventory records as environments grow and change. What the integration does The Teqtivity Zendesk integration brings asset visibility directly into the Zendesk ticket interface. When a ticket is opened, support agents can immediately view the assets assigned or loaned to the requester. Agents can perform key asset actions without leaving Zendesk: View assets assigned or loaned to the ticket requester Update asset status directly from the ticket Assign assets using a serial number or asset tag Open the requester’s full profile in Teqtivity for additional details This allows IT teams to keep asset records accurate while resolving support requests, without switching between systems. Data and privacy notice The integration uses the ticket reporter’s email address to retrieve asset information associated with that user from the Teqtivity platform. Asset data is displayed within the Zendesk ticket to provide context for support agents and enable asset updates from the ticket interface. The integration accesses Teqtivity through an API token configured during installation. Data retrieved through the integration is not shared with other applications. For more information, see the Teqtivity Software Privacy Policy.