Advanced Search Plus vs Screen Recording & Live Video Calls by Screendesk

Struggling to find, update, or export tickets, users, or organizations in Zendesk? Swifteq Advanced Search Plus is here to save the day! With enhanced search capabilities, powerful filters, bulk editing, and an intuitive interface, our app makes it easy to locate, export, and update what you need in seconds. No more scrolling through endless results or updating records one page at a time—just fast, accurate searches and bulk actions that keep your team moving forward. Whether you’re searching for specific tickets, managing complex queries, or updating hundreds of records at once, our app provides the tools and insights you need to perform your best—all within your Zendesk dashboard. Features That Make Advanced Search Plus Essential ✅ Enhanced Search Capabilities & Accuracy Search smarter with advanced filters, custom queries, and improved accuracy that delivers pinpoint results. ✅ Search for Tickets, Users, and Organizations Run detailed searches across your Zendesk data to retrieve the most relevant results in seconds. Find tickets, users, and organizations—all in one unified search interface. ✅ Bulk Editing for Tickets, Users, and Organizations Make large-scale updates in one go without page-by-page limits. Change any editable standard or custom fields, add or remove tags, update statuses, priorities, or groups, and more. Apply changes to up to 1,000 tickets, users, or organizations at once, saving your team hours of manual effort. Unlike Zendesk’s 30-item limit, Advanced Search Plus processes everything in a single action—helping you get more done, faster. ✅ Save and Reuse Your Searches Save your searches directly in your browser for quick access later without re-entering filters. This means faster workflows, reduced repetition, and more efficiency for your support team. ✅ Intuitive User Interface Enjoy a clean, user-friendly design that simplifies complex searches and updates for both new and experienced agents. ✅ Export to CSV and PDF Export search results or tickets to CSV for analysis or download them as PDFs to share with your team or customers. ✅ Seamless Zendesk Integration Built exclusively for Zendesk, it fits perfectly into your existing workflows and tools without any disruptions. Benefits That Make a Difference 🚀 Save Time and Effort Find and update what’s needed in seconds—reduce hours of repetitive work to just a few clicks. 😌 Reduce Agent Frustration No more updating 30 tickets at a time. Bulk edit up to 1,000 records instantly. 💡 Boost Productivity and Accuracy Keep your data organized and consistent across tickets, users, and organizations. 💰 Lower Operational Costs Streamlined searches and updates mean less wasted time and higher efficiency. 🌍 Support Global Teams With multi-language search capabilities and cross-account consistency, you can support customers worldwide without missing a beat. 💎 Cost-Effective Power Core search and export features remain 100% free. Bulk editing is available as a premium feature for €99/month, allowing up to five bulk actions per session. How It Works Install in Minutes: Get started quickly with a simple setup process—no technical expertise required. Customize Your Search: Define filters and tailor the app to fit your team’s specific needs. Search, Export, or Bulk Edit: Enjoy faster, more accurate searches and updates that make Zendesk work better for you. Support and Resources For assistance or more information, visit our support page or contact our support team directly through the app. Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Advanced Search Plus section to learn how we handle data specifically for this app. About the Developer Advanced Search Plus is developed by Swifteq, a trusted Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist apps helps support teams work smarter while keeping the customer experience at the center of everything they do. 👉 Take Zendesk to the Next Level with Advanced Search Plus

Screendesk is the all-in-one video solution trusted by customer-facing teams at startups and enterprises worldwide. SCREEN RECORDING Request screen recordings from your customers instead of making users explain an issue via text or live call, give them the option to record their screens. Send how-to videos to your customers make it easy for customers to understand a product or concept using video to share information and demonstrate next steps. Collect browser metadata & Console logs recordings also come with console logs and additional metadata such as operating system, hardware, and browser details. AI Solver analyze ticket details, system information, and documentation to resolve tickets faster. Automatically receive the recorded videos recorded videos will be added as new reply in your tickets. No download or installs works on any desktop browser. Your customers simply click on the link and start recording. Search and reply with existing videos in your helpdesk. AI Video summaries transcribe and summarize screen recordings with AI to help your team triage issues faster. LIVE SCREEN SHARING & VIDEO CALLS Real-time screen sharing with your customers support agents can use screen sharing on video calls to walk customers through solutions. Start video calls from Zendesk support agents can jump on live calls without switching tools. Record your video calls train new support agents by sharing recordings of your video calls, or escalate issues internally for faster resolution. No downloads required jump on a video call with your customers without requiring them or your agents to download anything. ZENDESK INTEGRATION Action buttons inside Zendesk request recordings, start video calls, send recordings, and access past videos directly from Zendesk. Connected to Zendesk forms let customers record their screens when submitting requests, linking recordings automatically to tickets. Tags for reporting use tags for insights and analysis in Zendesk Explore. SECURITY & COMPLIANCE GDPR & CCPA compliant Restricted recording access Automatic data deletion Sensitive data masking SAML SSO Visit our Help Desk or contact [email protected] for support.