Advanced Search Plus vs Microsoft Teams for Support

Struggling to find, update, or export tickets, users, or organizations in Zendesk? Swifteq Advanced Search Plus is here to save the day! With enhanced search capabilities, powerful filters, bulk editing, and an intuitive interface, our app makes it easy to locate, export, and update what you need in seconds. No more scrolling through endless results or updating records one page at a time—just fast, accurate searches and bulk actions that keep your team moving forward. Whether you’re searching for specific tickets, managing complex queries, or updating hundreds of records at once, our app provides the tools and insights you need to perform your best—all within your Zendesk dashboard. Features That Make Advanced Search Plus Essential ✅ Enhanced Search Capabilities & Accuracy Search smarter with advanced filters, custom queries, and improved accuracy that delivers pinpoint results. ✅ Search for Tickets, Users, and Organizations Run detailed searches across your Zendesk data to retrieve the most relevant results in seconds. Find tickets, users, and organizations—all in one unified search interface. ✅ Bulk Editing for Tickets, Users, and Organizations Make large-scale updates in one go without page-by-page limits. Change any editable standard or custom fields, add or remove tags, update statuses, priorities, or groups, and more. Apply changes to up to 1,000 tickets, users, or organizations at once, saving your team hours of manual effort. Unlike Zendesk’s 30-item limit, Advanced Search Plus processes everything in a single action—helping you get more done, faster. ✅ Save and Reuse Your Searches Save your searches directly in your browser for quick access later without re-entering filters. This means faster workflows, reduced repetition, and more efficiency for your support team. ✅ Intuitive User Interface Enjoy a clean, user-friendly design that simplifies complex searches and updates for both new and experienced agents. ✅ Export to CSV and PDF Export search results or tickets to CSV for analysis or download them as PDFs to share with your team or customers. ✅ Seamless Zendesk Integration Built exclusively for Zendesk, it fits perfectly into your existing workflows and tools without any disruptions. Benefits That Make a Difference 🚀 Save Time and Effort Find and update what’s needed in seconds—reduce hours of repetitive work to just a few clicks. 😌 Reduce Agent Frustration No more updating 30 tickets at a time. Bulk edit up to 1,000 records instantly. 💡 Boost Productivity and Accuracy Keep your data organized and consistent across tickets, users, and organizations. 💰 Lower Operational Costs Streamlined searches and updates mean less wasted time and higher efficiency. 🌍 Support Global Teams With multi-language search capabilities and cross-account consistency, you can support customers worldwide without missing a beat. 💎 Cost-Effective Power Core search and export features remain 100% free. Bulk editing is available as a premium feature for €99/month, allowing up to five bulk actions per session. How It Works Install in Minutes: Get started quickly with a simple setup process—no technical expertise required. Customize Your Search: Define filters and tailor the app to fit your team’s specific needs. Search, Export, or Bulk Edit: Enjoy faster, more accurate searches and updates that make Zendesk work better for you. Support and Resources For assistance or more information, visit our support page or contact our support team directly through the app. Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Advanced Search Plus section to learn how we handle data specifically for this app. About the Developer Advanced Search Plus is developed by Swifteq, a trusted Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist apps helps support teams work smarter while keeping the customer experience at the center of everything they do. 👉 Take Zendesk to the Next Level with Advanced Search Plus

With the Zendesk for Teams Integration resolves tickets faster, simplify employee workflows and boost team performance View, create or update Zendesk tickets within Teams Receive real-time notifications on tickets within Teams Deploy Answer Bot in Teams to enable self service See a personalized view of ticket activity in Teams Simplify support workflows and collaboration With this integration, view, create or update Zendesk tickets directly from within Microsoft Teams- Collect details like issue description, internal notes, or attachment before agent handoff Stay up to date with current activity Get real-time notifications on tickets based on status, priority, type, or updates within any Teams channel or DM Add internal notes and public replies, or update ticket fields Scale support with self-service Deploy Answer Bot in Teams to help resolve commonly asked questions only escalating to an agent for more complex issue Gain greater visibility of support activity See personalized views of ticket lists in Teams with a pre-installed view of personal open and closed tickets for all users Import Zendesk ticket views for agents, organized by tabs Made in collaboration with Zendesk This integration is commissioned and funded by Zendesk and provided by SoftServe. Zendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product. SoftServe builds, maintains, and supports this integration and your use is governed by the agreement provided by SoftServe. Please contact SoftServe for any integration questions and support. Security SoftServe provides reliable ongoing customer support, following best practices and industry standards Infrastructure and cloud environment compliant with best security practices Application monitored 24/7/365 1 business day SLA for support responses Feedback We’re actively collecting and incorporating feedback on the product and would welcome your views about anything that’s working well or could be improved. Please submit your feedback here.