Magento 2 by Zenplates vs Advanced Search Plus

Struggling to find, update, or export tickets, users, or organizations in Zendesk? Swifteq Advanced Search Plus is here to save the day! With enhanced search capabilities, powerful filters, bulk editing, and an intuitive interface, our app makes it easy to locate, export, and update what you need in seconds. No more scrolling through endless results or updating records one page at a time—just fast, accurate searches and bulk actions that keep your team moving forward. Whether you’re searching for specific tickets, managing complex queries, or updating hundreds of records at once, our app provides the tools and insights you need to perform your best—all within your Zendesk dashboard. Features That Make Advanced Search Plus Essential ✅ Enhanced Search Capabilities & Accuracy Search smarter with advanced filters, custom queries, and improved accuracy that delivers pinpoint results. ✅ Search for Tickets, Users, and Organizations Run detailed searches across your Zendesk data to retrieve the most relevant results in seconds. Find tickets, users, and organizations—all in one unified search interface. ✅ Bulk Editing for Tickets, Users, and Organizations Make large-scale updates in one go without page-by-page limits. Change any editable standard or custom fields, add or remove tags, update statuses, priorities, or groups, and more. Apply changes to up to 1,000 tickets, users, or organizations at once, saving your team hours of manual effort. Unlike Zendesk’s 30-item limit, Advanced Search Plus processes everything in a single action—helping you get more done, faster. ✅ Save and Reuse Your Searches Save your searches directly in your browser for quick access later without re-entering filters. This means faster workflows, reduced repetition, and more efficiency for your support team. ✅ Intuitive User Interface Enjoy a clean, user-friendly design that simplifies complex searches and updates for both new and experienced agents. ✅ Export to CSV and PDF Export search results or tickets to CSV for analysis or download them as PDFs to share with your team or customers. ✅ Seamless Zendesk Integration Built exclusively for Zendesk, it fits perfectly into your existing workflows and tools without any disruptions. Benefits That Make a Difference 🚀 Save Time and Effort Find and update what’s needed in seconds—reduce hours of repetitive work to just a few clicks. 😌 Reduce Agent Frustration No more updating 30 tickets at a time. Bulk edit up to 1,000 records instantly. 💡 Boost Productivity and Accuracy Keep your data organized and consistent across tickets, users, and organizations. 💰 Lower Operational Costs Streamlined searches and updates mean less wasted time and higher efficiency. 🌍 Support Global Teams With multi-language search capabilities and cross-account consistency, you can support customers worldwide without missing a beat. 💎 Cost-Effective Power Core search and export features remain 100% free. Bulk editing is available as a premium feature for €99/month, allowing up to five bulk actions per session. How It Works Install in Minutes: Get started quickly with a simple setup process—no technical expertise required. Customize Your Search: Define filters and tailor the app to fit your team’s specific needs. Search, Export, or Bulk Edit: Enjoy faster, more accurate searches and updates that make Zendesk work better for you. Support and Resources For assistance or more information, visit our support page or contact our support team directly through the app. Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Advanced Search Plus section to learn how we handle data specifically for this app. About the Developer Advanced Search Plus is developed by Swifteq, a trusted Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist apps helps support teams work smarter while keeping the customer experience at the center of everything they do. 👉 Take Zendesk to the Next Level with Advanced Search Plus

This powerful yet intuitive integration app delivers customer and order information from your Magento 2 store(s) directly to your agents working in Zendesk Support. The user interface has been designed to ensure that they have access to the right information at the right time, eliminating the need to switch back and forth between screens and ensuring that your customers receive timely and accurate responses to their tickets. One price, all features There are no extra extensions to install or hidden/minimum monthly costs. Simply install and configure the app in your Zendesk account and instantly upgrade your customer support capability. Every subscription unlocks the following powerful functionality: View orders and customers View the order history of the current customer Search for customers to view their order history Search for orders across the entire store View order summary information, including increment IDs, created dates, totals and status Sort and filter the list of orders Access order details View detailed product line item information View order shipments and tracking details View payment information, including refunds and discounts View customer contact details View customer lifetime value View order comments Perform important actions Link orders to tickets Add comments to an order Toggle an order’s on-hold status Cancel an order Subscribe now to lock in our introductory pricing and automatically receive new features as they are released. The following functionality is coming soon: Create invoices Create shipments Refund an order (fully or partially) Re-order on behalf of customers We take feedback and suggestions seriously, so if you would like to contribute to the app roadmap contact us with your suggestions! Finally: we all know that a great customer experience is essential for online stores. If your company’s knowledge base is built on Zendesk’s Guide product, our range of beautiful and highly-customizable Zendesk Guide themes can help you take your help center to the next level. Delight your customers and take pressure off your agents by delivering an amazing platform for customers to self-serve. Data handling & privacy This app connects your Zendesk account to Magento so you can view and manage customer and order information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with Magento’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your Magento Access Token is stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and Magento accounts.