Azure DevOps by Git-Zen vs Advanced Search Plus

Struggling to find, update, or export tickets, users, or organizations in Zendesk? Swifteq Advanced Search Plus is here to save the day! With enhanced search capabilities, powerful filters, bulk editing, and an intuitive interface, our app makes it easy to locate, export, and update what you need in seconds. No more scrolling through endless results or updating records one page at a time—just fast, accurate searches and bulk actions that keep your team moving forward. Whether you’re searching for specific tickets, managing complex queries, or updating hundreds of records at once, our app provides the tools and insights you need to perform your best—all within your Zendesk dashboard. Features That Make Advanced Search Plus Essential ✅ Enhanced Search Capabilities & Accuracy Search smarter with advanced filters, custom queries, and improved accuracy that delivers pinpoint results. ✅ Search for Tickets, Users, and Organizations Run detailed searches across your Zendesk data to retrieve the most relevant results in seconds. Find tickets, users, and organizations—all in one unified search interface. ✅ Bulk Editing for Tickets, Users, and Organizations Make large-scale updates in one go without page-by-page limits. Change any editable standard or custom fields, add or remove tags, update statuses, priorities, or groups, and more. Apply changes to up to 1,000 tickets, users, or organizations at once, saving your team hours of manual effort. Unlike Zendesk’s 30-item limit, Advanced Search Plus processes everything in a single action—helping you get more done, faster. ✅ Save and Reuse Your Searches Save your searches directly in your browser for quick access later without re-entering filters. This means faster workflows, reduced repetition, and more efficiency for your support team. ✅ Intuitive User Interface Enjoy a clean, user-friendly design that simplifies complex searches and updates for both new and experienced agents. ✅ Export to CSV and PDF Export search results or tickets to CSV for analysis or download them as PDFs to share with your team or customers. ✅ Seamless Zendesk Integration Built exclusively for Zendesk, it fits perfectly into your existing workflows and tools without any disruptions. Benefits That Make a Difference 🚀 Save Time and Effort Find and update what’s needed in seconds—reduce hours of repetitive work to just a few clicks. 😌 Reduce Agent Frustration No more updating 30 tickets at a time. Bulk edit up to 1,000 records instantly. 💡 Boost Productivity and Accuracy Keep your data organized and consistent across tickets, users, and organizations. 💰 Lower Operational Costs Streamlined searches and updates mean less wasted time and higher efficiency. 🌍 Support Global Teams With multi-language search capabilities and cross-account consistency, you can support customers worldwide without missing a beat. 💎 Cost-Effective Power Core search and export features remain 100% free. Bulk editing is available as a premium feature for €99/month, allowing up to five bulk actions per session. How It Works Install in Minutes: Get started quickly with a simple setup process—no technical expertise required. Customize Your Search: Define filters and tailor the app to fit your team’s specific needs. Search, Export, or Bulk Edit: Enjoy faster, more accurate searches and updates that make Zendesk work better for you. Support and Resources For assistance or more information, visit our support page or contact our support team directly through the app. Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Advanced Search Plus section to learn how we handle data specifically for this app. About the Developer Advanced Search Plus is developed by Swifteq, a trusted Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist apps helps support teams work smarter while keeping the customer experience at the center of everything they do. 👉 Take Zendesk to the Next Level with Advanced Search Plus

Azure DevOps by Git-Zen Customer issues arrive in Zendesk. Engineering work happens in Azure DevOps. Right now, moving information between them is manual. Things get missed. Git-Zen connects both systems so work items are created, linked, and updated automatically, in both directions. How It Works From a Zendesk ticket, agents can: * Create any Azure DevOps work item in one click: Bug, Feature, User Story, Task, Epic, or any custom type * Set area path, iteration, priority, severity, assignee, and custom fields at creation time * Link an existing work item to the ticket * See all work item updates, comments, and check-ins appear automatically in the ticket timeline From Azure DevOps, developers can: * Reference a Zendesk ticket number in a check-in or commit. It appears in the ticket automatically * Leave work item comments that flow into Zendesk as public or private notes No Azure DevOps account needed for support agents. No Zendesk access needed for developers. Key Features All work item types: Create Bugs, Features, User Stories, Tasks, Epics, or custom work item types directly from Zendesk Area paths & iterations: Set sprint and area path at creation time, without leaving Zendesk Custom fields: Map any Azure DevOps custom fields when creating work items Check-in tracking: Every commit that references a ticket appears inside Zendesk with the files it touched Two-way comment sync: Work item comments appear in Zendesk; ticket comments post to Azure DevOps Multiple work items per ticket: Link as many work items as needed to one ticket Auto-tagging: Zendesk tickets are automatically tagged when linked or when work items are resolved Role-based permissions: Control which agents can create or modify work items Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included. Works with Dev.Azure.com. Security & Data Disclosure Git-Zen relays data between Zendesk and Azure DevOps in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding work item data (title, description, status, assignee, labels, and comments) is read from and written to your Azure DevOps account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected Azure DevOps account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or work item content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and Azure DevOps. For more information, visit https://www.git-zen.com