Relay vs AI Customer Service Agent by My AskAI

Relay é um aplicativo desenvolvido pelo Zendesk Labs que envia mensagens de saída pelo WhatsApp e SMS. Para ver descrições e instruções de instalação em português, por favor visite esta página. Relay es una aplicación creada por Zendesk Labs que envía mensajes salientes a través de WhatsApp y SMS. Para ver descripciones e instrucciones de instalación en español, por favor visite esta página. Relay is your proactive WhatsApp & SMS bulk messaging tool, created by Zendesk Labs. What are some reasons to leverage Relay? Common use cases include Proactively communicating service incidents Targeting VIP customers for special events, promotions, etc Communicating with attendees of special events Soliciting additional feedback from loyal customers With Relay you can: Create a new template for WhatsApp or SMS Submit templates to Meta for approval using rich text Insert dynamic values from your user’s existing data to personalize templates Include images, headers, call to action links and buttons, and quick replies Create audience segments Create and save your audience segment using Zendesk search or conditions on user data (up to 10,000 users at a time) Reuse the same segments to compare their performance. Create campaigns Send a campaign to end users in your Zendesk instance Manually include or exclude contacts in a campaign audience Automatically protect users from receiving duplicated messages Populate dynamic variables in personalized templates View the status of campaign sends as it progresses as well as contacts per campaign, and their delivery status Report on campaigns with delivered and opened rates Compare the performance of two campaigns with basic A/B testing Learn more about configuring the app, creating templates, and sending templates at this Help Center article. This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information. What you need to know about Zendesk Labs: This app is made by Zendesk Labs where cutting edge solutions are tested. The app may not be feature complete, may contain bugs and may be withdrawn at any time. To learn more about Zendesk Labs projects, and get engaged in the process, please visit our website. By enabling this app, you agree to the Built By Zendesk Application Agreement.

My AskAI is the ultimate easy-to-setup and affordable AI customer service agent for Zendesk. We're one of the most cost effective AI support agent solutions available. Pay one simple price — $0.10 per ticket. Available 24/7 to answer your customers’ questions, trained exclusively on all your Zendesk Guide (and any other help docs), it knows everything about your business. Save your company time and money, and allow your CS team to then spend more time on complex queries and higher-value customers. ⬇️ On average, businesses adopting My AskAI see their “human” support tickets fall by 78%, overnight — check out Customer.io's (SaaS) or Swytch's (ecommerce) Zendesk case studies. 👉 Try it out today, with our 30-day free trial, then watch your support tickets fall away... How does an AI agent in Zendesk work? Once you've created your AI agent for Zendesk and trained it (5-10 mins), you can connect it to your Zendesk account. Then it will act as your 1st line of support — deflecting over 70% of new customer tickets (thank you AI!). It does this by accurately answering your customer's questions using only knowledge you provide to it. Your new AI support agent (chatbot) can: Automatically reply directly to customers contacting via any channel e.g. email, form submission, social media Draft replies, as an internal note, to assist your human agents to review before sending (it’s like having a ChatGPT copilot sitting in your inbox) Reply back and forth with customers to solve complex issues Intelligently handover conversations to your human agents at the right time (based on sentiment, topic, scenario or request) Adapt replies to your company’s style and tone, keeping the essence of your company’s brand by using “Guidance” You can also connect your internal data to provide your AI agent with more information about your customers, e.g. recent orders, subscription plan, and more. Fun fact: We're also 10x cheaper than Intercom's Fin AI. See our full Zendesk setup help docs. Key My AskAI Features Knowledge Improvement Studio: Identify knowledge gaps in your help documentation and use your past tickets to generate new knowledge snippets to fill them so your AI can answer more. Integrate Customer Data APIs: Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses. Automated Actions and Tasks: Give your AI tasks to complete (all in natural language), such as refunds, address changes, upgrades and more. Sync Knowledge Sources and Websites: Connect knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically. Multilingual and Localization: Get AI responses in 95+ languages with automatic language detection and localization. Analytics and Insights: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions Alerting and Monitoring: Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues. Slack + Microsoft Teams Integrations (Internal Mode): As an internal chatbot for your employees (in Slack or Teams) Even more ways you can use your AI agent: Tickets aren’t the only type of AI bot we can provide you with, My AskAI can also certainly help: Automated Zendesk ticket tagging, all powered by your AI agent An AI agent in your Zendesk Messaging widget AI Copilot with our Chrome Extension With My AskAI, you’ll be an AI maestro in no time! See our privacy policy for more information on how we store and process your data: https://myaskai.com/privacy