Loading content…
1. Listing metadata
Field-level data| Relay | SweetHawk Suite | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Relay | SweetHawk Suite | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Relay | SweetHawk Suite |
|---|---|---|
| Rating | 3.0 ★ | ★ 5.0 ★ |
| Total reviews | 5 | ★ 12 |
| Free plan | Yes | Yes |
| Pricing | Free | Free to install |
Based on the data on this page, SweetHawk Suite is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Relay's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Relay at Free, SweetHawk Suite at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to SweetHawk Suite; mid-market and enterprise support teams with specific feature requirements should evaluate both — Relay's 5-review base may include the workflow context that matches your specific use case better than SweetHawk Suite's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Relay audit • SweetHawk Suite audit
No tracked changes.
Both Relay and SweetHawk Suite offer paid plans only. Relay starts at Free; SweetHawk Suite starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
SweetHawk Suite has the higher average rating (5.0★ from 12 reviews) compared to Relay (3.0★ from 5 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
SweetHawk Suite holds the higher average rating (5.0★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. SweetHawk Suite has the deeper published review base (12 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Relay typically suits early-stage and growth-mode teams based on its published review base (5 reviews). SweetHawk Suite typically suits early-stage and growth-mode teams based on its published review base (12 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Relay and SweetHawk Suite both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Relay" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.