Smart iFrame vs Wildix — Zendesk

Smart iFrame vs Wildix

Name: Smart iFrame
Availability: OnlineOnly
Rating: 4 (6 reviews)

Side-by-side comparison · 24 data points

Smart iFrame

4.0·6reviews

Embed websites in ZD using dynamic URLs

zendeskFree

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1. Listing metadata

Field-level data

	Smart iFrame	Wildix
Tagline	“Embed websites in ZD using dynamic URLs”39 chars	“Seamlessly control and easy setup of Wildix browser-based and hardware telephone”80 chars
Description	2556 / 5000 chars51% used	3104 / 5000 chars62% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Hubbub Studios	pluscloud
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

Feature comparison between Smart iFrame and Wildix
Metric	Smart iFrame	Wildix
Rating	4.0 ★	★ 5.0 ★
Total reviews	6	★ 9
Free plan	Yes	Yes
Pricing	Free	Free to install

Keyword	Smart iFrame	Wildix
voice notes without	Not ranked	#19

5. App details

Long-form description · keyword frequency

Smart iFrame

Smart iFrame lets you embed useful tools for your support representatives directly into the Zendesk Agent Workspace. Getting Started Specify the URL of the website to embed, such as https://mysite.com/ticket/{{ticket.id}} Specify what height you want the embedded window to be (if not specified will default to 300px) The next time you open up a ticket, you'll have access to the Smart iFrame app with an embedded iFrame. You can use Zendesk's workspace builder to place this app wherever you like! NOTE: Not all websites allow themselves to be loaded within an iFrame. If the site is not loading in Smart iFrame, contact the site administrator or 3rd party provider to discuss. See our documentation for more info. Dynamic URLs with Template Variables Use {{double braces}} to embed Zendesk data directly in your URL. The app fetches the value at runtime and substitutes it before loading the iframe — including custom fields and identity fields. Example: https://mysite.com/lookup?ticket={{ticket.id}}&email={{ticket.requester.email}}&phone={{ticket.requester.$phone-us}} Template Variable Reference Ticket {{ticket.id}} - Zendesk ticket ID {{ticket.subject}} - Ticket subject {{ticket.status}} - Ticket status {{ticket.priority}} - Ticket priority {{ticket.brand.id}} - Brand ID {{ticket.form.id}} - Ticket form ID {{ticket.customField:custom_field_ }} - Custom field value (replace with the numeric field ID) Requester (End-User) {{ticket.requester.id}} - Requester Zendesk user ID {{ticket.requester.email}} - Requester email address {{ticket.requester.externalId}} - Requester external ID {{ticket.requester.$phone}} - Requester phone number {{ticket.requester.$phone-us}} - Requester phone, US format (digits only) {{ticket.requester.$twitter}} - Requester Twitter/X handle {{ticket.requester.$facebook}} - Requester Facebook identity {{ticket.requester.$google}} - Requester Google identity Assignee (Agent) {{ticket.assignee.user.id}} - Assignee user ID {{ticket.assignee.user.email}} - Assignee email address {{ticket.assignee.group.id}} - Assigned group ID Current User (Agent Viewing the Ticket) {{currentUser.id}} - Current agent user ID {{currentUser.email}} - Current agent email address Legacy Variables (backwards compatible — still work unchanged) {ticket_id}, {requester_id}, {requester_email}, {requester_external_id}, {assignee_id}, {assignee_email}, {current_user_id}, {current_user_email} Learn More Documentation | Data & Privacy Policy | Questions? Email [email protected]

Top keywords

ticket33×8.87%
id23×6.18%
requester22×5.91%
email12×3.23%
ticket requester10×2.69%
assignee8×2.15%
user8×2.15%
id ticket6×1.61%
iframe6×1.61%
agent5×1.34%
current5×1.34%
ticket id5×1.34%

Wildix

Available only to agents with "Talk - Partner Edition" seats (see zendesk.com/talk/pricing). Wildix for Zendesk provides enterprise-grade call center functionalities for Zendesk. Full control of our phone system and seamlessly work together with non-Zendesk users in your organization. Key Features Make and receive calls from the browser, Wildix hardware phones or mobile app Easy click-to-dial within Zendesk Direct call control from within Zendesk like hold, warm and blind transfers to Zendesk agents and Wildix users, record call and more. Caller ID lookup in Zendesk with options to lookup the caller ID from Zendesk for non-Zendesk users too. Easy insight in earlier interactions and possibility to link the call to existing tickets Playback recordings from calls right from within Zendesk When a call has been linked to a new or existing ticket, a note is being made about the active call. This will help your agents to be aware of the call. The agent has full control over the ticket and can work freely in Zendesk while the call is active. When the conversation is over the call details are been pushed to the Zendesk ticket for metrics and if the call has been recorded the recording will appear in the comment as a voice player. Wildix for Zendesk is easy to use and takes seconds to install for existing Wildix users. Not yet a Wildix user? Contact us or contact your local Wildix Partner. The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries. Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us. Data Disclosure This app accesses, uses, and stores the following data: Data Accessed: User information (agent names, roles, and contact details) Ticket information (ticket IDs, subject lines, and metadata) Customer contact information (phone numbers, names, and customer records) Call data (caller ID, call duration, timestamps, and call status) Data Used: Phone numbers are used to initiate outbound calls and identify inbound callers User credentials are used to authenticate with the Wildix PBX system Ticket information is used to link calls to relevant tickets and display call context Customer data is used for caller ID lookup and to display interaction history Data Stored: Call logs (including timestamps, duration, participants, and call outcomes) are stored in Zendesk tickets Call recordings are stored and linked to Zendesk tickets when recording is enabled User authentication tokens are stored temporarily during active sessions PBX hostname and country code configuration settings are stored Purpose: All data is processed solely to provide telephony integration between Wildix and Zendesk, including making and receiving calls, linking calls to tickets, displaying caller information, and maintaining call records for reporting and quality assurance purposes.

Frequently asked

Common questions about this comparison

Is Smart iFrame or Wildix cheaper?

Both Smart iFrame and Wildix offer paid plans only. Smart iFrame starts at Free; Wildix starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Smart iFrame or Wildix?

Wildix has the higher average rating (5.0★ from 9 reviews) compared to Smart iFrame (4.0★ from 6 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Smart iFrame or Wildix?

Wildix holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Smart iFrame or Wildix?

Both apps are one-click installs from the Zendesk Marketplace. Wildix has the deeper published review base (9 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Smart iFrame typically suits early-stage and growth-mode teams based on its published review base (6 reviews). Wildix typically suits early-stage and growth-mode teams based on its published review base (9 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Smart iFrame and Wildix?

Migration support varies by app and category. Smart iFrame and Wildix both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Smart iFrame" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Smart iFrame vs Wildix

Smart iFrame

1. Listing metadata

2. Categories & rankings

Wildix

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Smart iFrame · 1 changes

Wildix · 0 changes

5. App details

Frequently asked

Is Smart iFrame or Wildix cheaper?

Which has better reviews, Smart iFrame or Wildix?

Should I choose Smart iFrame or Wildix?

Which is faster to set up, Smart iFrame or Wildix?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Smart iFrame and Wildix?

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