Smart iFrame vs Advanced Search Plus

Smart iFrame lets you embed useful tools for your support representatives directly into the Zendesk Agent Workspace. Getting Started Specify the URL of the website to embed, such as https://mysite.com/ticket/{{ticket.id}} Specify what height you want the embedded window to be (if not specified will default to 300px) The next time you open up a ticket, you'll have access to the Smart iFrame app with an embedded iFrame. You can use Zendesk's workspace builder to place this app wherever you like! NOTE: Not all websites allow themselves to be loaded within an iFrame. If the site is not loading in Smart iFrame, contact the site administrator or 3rd party provider to discuss. See our documentation for more info. Dynamic URLs with Template Variables Use {{double braces}} to embed Zendesk data directly in your URL. The app fetches the value at runtime and substitutes it before loading the iframe — including custom fields and identity fields. Example: https://mysite.com/lookup?ticket={{ticket.id}}&email={{ticket.requester.email}}&phone={{ticket.requester.$phone-us}} Template Variable Reference Ticket {{ticket.id}} - Zendesk ticket ID {{ticket.subject}} - Ticket subject {{ticket.status}} - Ticket status {{ticket.priority}} - Ticket priority {{ticket.brand.id}} - Brand ID {{ticket.form.id}} - Ticket form ID {{ticket.customField:custom_field_ }} - Custom field value (replace with the numeric field ID) Requester (End-User) {{ticket.requester.id}} - Requester Zendesk user ID {{ticket.requester.email}} - Requester email address {{ticket.requester.externalId}} - Requester external ID {{ticket.requester.$phone}} - Requester phone number {{ticket.requester.$phone-us}} - Requester phone, US format (digits only) {{ticket.requester.$twitter}} - Requester Twitter/X handle {{ticket.requester.$facebook}} - Requester Facebook identity {{ticket.requester.$google}} - Requester Google identity Assignee (Agent) {{ticket.assignee.user.id}} - Assignee user ID {{ticket.assignee.user.email}} - Assignee email address {{ticket.assignee.group.id}} - Assigned group ID Current User (Agent Viewing the Ticket) {{currentUser.id}} - Current agent user ID {{currentUser.email}} - Current agent email address Legacy Variables (backwards compatible — still work unchanged) {ticket_id}, {requester_id}, {requester_email}, {requester_external_id}, {assignee_id}, {assignee_email}, {current_user_id}, {current_user_email} Learn More Documentation | Data & Privacy Policy | Questions? Email [email protected]

Struggling to find, update, or export tickets, users, or organizations in Zendesk? Swifteq Advanced Search Plus is here to save the day! With enhanced search capabilities, powerful filters, bulk editing, and an intuitive interface, our app makes it easy to locate, export, and update what you need in seconds. No more scrolling through endless results or updating records one page at a time—just fast, accurate searches and bulk actions that keep your team moving forward. Whether you’re searching for specific tickets, managing complex queries, or updating hundreds of records at once, our app provides the tools and insights you need to perform your best—all within your Zendesk dashboard. Features That Make Advanced Search Plus Essential ✅ Enhanced Search Capabilities & Accuracy Search smarter with advanced filters, custom queries, and improved accuracy that delivers pinpoint results. ✅ Search for Tickets, Users, and Organizations Run detailed searches across your Zendesk data to retrieve the most relevant results in seconds. Find tickets, users, and organizations—all in one unified search interface. ✅ Bulk Editing for Tickets, Users, and Organizations Make large-scale updates in one go without page-by-page limits. Change any editable standard or custom fields, add or remove tags, update statuses, priorities, or groups, and more. Apply changes to up to 1,000 tickets, users, or organizations at once, saving your team hours of manual effort. Unlike Zendesk’s 30-item limit, Advanced Search Plus processes everything in a single action—helping you get more done, faster. ✅ Save and Reuse Your Searches Save your searches directly in your browser for quick access later without re-entering filters. This means faster workflows, reduced repetition, and more efficiency for your support team. ✅ Intuitive User Interface Enjoy a clean, user-friendly design that simplifies complex searches and updates for both new and experienced agents. ✅ Export to CSV and PDF Export search results or tickets to CSV for analysis or download them as PDFs to share with your team or customers. ✅ Seamless Zendesk Integration Built exclusively for Zendesk, it fits perfectly into your existing workflows and tools without any disruptions. Benefits That Make a Difference 🚀 Save Time and Effort Find and update what’s needed in seconds—reduce hours of repetitive work to just a few clicks. 😌 Reduce Agent Frustration No more updating 30 tickets at a time. Bulk edit up to 1,000 records instantly. 💡 Boost Productivity and Accuracy Keep your data organized and consistent across tickets, users, and organizations. 💰 Lower Operational Costs Streamlined searches and updates mean less wasted time and higher efficiency. 🌍 Support Global Teams With multi-language search capabilities and cross-account consistency, you can support customers worldwide without missing a beat. 💎 Cost-Effective Power Core search and export features remain 100% free. Bulk editing is available as a premium feature for €99/month, allowing up to five bulk actions per session. How It Works Install in Minutes: Get started quickly with a simple setup process—no technical expertise required. Customize Your Search: Define filters and tailor the app to fit your team’s specific needs. Search, Export, or Bulk Edit: Enjoy faster, more accurate searches and updates that make Zendesk work better for you. Support and Resources For assistance or more information, visit our support page or contact our support team directly through the app. Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Advanced Search Plus section to learn how we handle data specifically for this app. About the Developer Advanced Search Plus is developed by Swifteq, a trusted Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist apps helps support teams work smarter while keeping the customer experience at the center of everything they do. 👉 Take Zendesk to the Next Level with Advanced Search Plus