Verishow for Zendesk vs SnapCall Visual AI — Zendesk

SnapCall Visual AI vs Verishow for Zendesk

Name: Verishow for Zendesk
Availability: OnlineOnly
Rating: 4 (13 reviews)

Side-by-side comparison · 24 data points

SnapCall Visual AI

5.0·43reviews

Capture videos, images, PDFs and turn them into actionable evidence

zendeskFree to install

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1. Listing metadata

Field-level data

	Verishow for Zendesk	SnapCall Visual AI
Tagline	“Engage online in-person with customers while speaking with them on the phone.”77 chars	“Capture videos, images, PDFs and turn them into actionable evidence”67 chars
Description	2957 / 5000 chars59% used	3404 / 5000 chars68% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	HBR Labs	SnapCall
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Verishow for Zendesk and SnapCall Visual AI
Metric	Verishow for Zendesk	SnapCall Visual AI
Rating	4.0 ★	★ 5.0 ★
Total reviews	13	★ 43
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	Verishow for Zendesk	SnapCall Visual AI
voice notes without	Not ranked	#6
voice notes	Not ranked	#9
notes without leaving	Not ranked	#23

5. App details

Long-form description · keyword frequency

Verishow for Zendesk

VeriShow enables real-time personal assistance that can lead to higher conversion and improved customer service. The integration with Zendesk allows the agent to launch a session straight from Zendesk. Session data is then reported back to Zendesk for future reference. VeriShow allows the following flows: Agent who speaks with a customer over the phone can start a session and invite a customer to join them to an online meeting. This is where the agent can share documents or co-browse the site together with the customer. Invitations can be sent via link, email and SMS. The other flow allows the agent who speaks with the customer over the phone to read out a unique Assistance ID that is displayed on the company's website. When the agent enters that ID into the Assistance ID field of VeriShow in Zendesk, it connects the two parties in a session. The agent is then able to share content and co-browse. VeriShow's Secure, Patented Co-browser features Continue to co-browse from current session – continue to co-browse with customer from existing page, without losing previously saved data, added cart items, completed registration steps etc. Co-browse pages that are behind login– no need to log in again if customer is already logged in, and be able to co-browse pages that are behind login. Compatible with cookies – all cookie-based info is maintained and visible on both sides when co-browsing (e.g. adding items to shopping carts, changing language preference). Full (optional) agent/customer control – choose view-only mode or agent control within the co-browsing session (limiting certain actions only is also supported). Cursor and scrolling synchronization – The website’s representative and customer mouse cursors are visible and scrolling of pages is synchronized and can be done by both participants in the session. Form completion – actively assist the customer while he or she is completing a form and even help with completion and type in forms (optional, agent view-only mode available). Highlighting – assist the user by clicking on particular areas with the cursor highlighting feature. Masking of sensitive fields while co-browsing – in scenarios such as payment pages, it is possible to mask inputted customer info such as credit card details. VeriShow's Main Content Sharing Agent to customer content sharing - share images, PDFs, Office documents in real-time with the customer. Customer to agent content sharing - share content as above with the agent Form completion - complete forms together with the customer in real-time Screen Sharing - agent to customer desktop, window or application sharing in real-time. Reporting At the end of the session VeriShow reports the chat transcript (if took place) and session events back to Zendesk for future reference. These include for example the app name that was used, content file name that was shared or URL that was visited in the co-browser.

Top keywords

customer16×3.46%
agent13×2.81%
session9×1.94%
co-browse6×1.30%
content6×1.30%
sharing5×1.08%
zendesk5×1.08%
pages4×0.86%
real-time4×0.86%
share4×0.86%
verishow4×0.86%
allows3×0.65%

SnapCall Visual AI

SnapCall in few words: Visual AI platform for resolution & Trust SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface. SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance. SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights. SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields. SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk. Proven KPI: 46% reduction in resolution time +16% increase in First-Contact Resolution (FCR) Significant improvement in CSAT scores Key Features Make your existing customer’ attachments more powerful with AI (extract data) Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases. Let customers capture by their own new visual evidence through an AI guided experience Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents. They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk This led to drive journey to more automated resolution Let customers escalate to an agent to capture visuals for complex situations When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent. Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution. Snapcall Medias viewer inside Zendesk SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster. SnapCall integrations SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers. Scheduling with Cal.com — fully embedded Real-time agent availability One-click booking from the ticket Automatic sync and updates in Zendesk KYC & Identity Verification — built in Instant ID verification requests Secure capture of video evidence or documents Full validation without leaving Zendesk Reduced ticket time and lower fraud risk Our best use cases Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team. Learn more about our privacy and security practices here

Frequently asked

Common questions about this comparison

Is Verishow for Zendesk or SnapCall Visual AI cheaper?

Both Verishow for Zendesk and SnapCall Visual AI offer paid plans only. Verishow for Zendesk starts at Free to install; SnapCall Visual AI starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Verishow for Zendesk or SnapCall Visual AI?

SnapCall Visual AI has the higher average rating (5.0★ from 43 reviews) compared to Verishow for Zendesk (4.0★ from 13 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Verishow for Zendesk or SnapCall Visual AI?

SnapCall Visual AI holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Verishow for Zendesk or SnapCall Visual AI?

Both apps are one-click installs from the Zendesk Marketplace. SnapCall Visual AI has the deeper published review base (43 vs 13), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Verishow for Zendesk typically suits early-stage and growth-mode teams based on its published review base (13 reviews). SnapCall Visual AI typically suits early-stage and growth-mode teams based on its published review base (43 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Verishow for Zendesk and SnapCall Visual AI?

Migration support varies by app and category. Verishow for Zendesk and SnapCall Visual AI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Verishow for Zendesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

SnapCall Visual AI vs Verishow for Zendesk

SnapCall Visual AI

1. Listing metadata

2. Categories & rankings

Verishow for Zendesk

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Verishow for Zendesk · 0 changes

SnapCall Visual AI · 1 changes

5. App details

Frequently asked

Is Verishow for Zendesk or SnapCall Visual AI cheaper?

Which has better reviews, Verishow for Zendesk or SnapCall Visual AI?

Should I choose Verishow for Zendesk or SnapCall Visual AI?

Which is faster to set up, Verishow for Zendesk or SnapCall Visual AI?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Verishow for Zendesk and SnapCall Visual AI?

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