Verishow for Zendesk vs Viibe for Support — Zendesk

Viibe for Support vs Verishow for Zendesk

Name: Verishow for Zendesk
Availability: OnlineOnly
Rating: 4 (13 reviews)

Side-by-side comparison · 24 data points

Viibe for Support

5.0·18reviews

ViiBE is a video-assistance and ticketing webapp designed for help desk support

zendeskFree to install

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1. Listing metadata

Field-level data

	Verishow for Zendesk	Viibe for Support
Tagline	“Engage online in-person with customers while speaking with them on the phone.”77 chars	“ViiBE is a video-assistance and ticketing webapp designed for help desk support”79 chars
Description	2957 / 5000 chars59% used	2243 / 5000 chars45% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	HBR Labs	ViiBE Communication
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Verishow for Zendesk and Viibe for Support
Metric	Verishow for Zendesk	Viibe for Support
Rating	4.0 ★	★ 5.0 ★
Total reviews	13	★ 18
Free plan	Yes	Yes
Pricing	Free to install	Free to install

4. App details

Long-form description · keyword frequency

Verishow for Zendesk

VeriShow enables real-time personal assistance that can lead to higher conversion and improved customer service. The integration with Zendesk allows the agent to launch a session straight from Zendesk. Session data is then reported back to Zendesk for future reference. VeriShow allows the following flows: Agent who speaks with a customer over the phone can start a session and invite a customer to join them to an online meeting. This is where the agent can share documents or co-browse the site together with the customer. Invitations can be sent via link, email and SMS. The other flow allows the agent who speaks with the customer over the phone to read out a unique Assistance ID that is displayed on the company's website. When the agent enters that ID into the Assistance ID field of VeriShow in Zendesk, it connects the two parties in a session. The agent is then able to share content and co-browse. VeriShow's Secure, Patented Co-browser features Continue to co-browse from current session – continue to co-browse with customer from existing page, without losing previously saved data, added cart items, completed registration steps etc. Co-browse pages that are behind login– no need to log in again if customer is already logged in, and be able to co-browse pages that are behind login. Compatible with cookies – all cookie-based info is maintained and visible on both sides when co-browsing (e.g. adding items to shopping carts, changing language preference). Full (optional) agent/customer control – choose view-only mode or agent control within the co-browsing session (limiting certain actions only is also supported). Cursor and scrolling synchronization – The website’s representative and customer mouse cursors are visible and scrolling of pages is synchronized and can be done by both participants in the session. Form completion – actively assist the customer while he or she is completing a form and even help with completion and type in forms (optional, agent view-only mode available). Highlighting – assist the user by clicking on particular areas with the cursor highlighting feature. Masking of sensitive fields while co-browsing – in scenarios such as payment pages, it is possible to mask inputted customer info such as credit card details. VeriShow's Main Content Sharing Agent to customer content sharing - share images, PDFs, Office documents in real-time with the customer. Customer to agent content sharing - share content as above with the agent Form completion - complete forms together with the customer in real-time Screen Sharing - agent to customer desktop, window or application sharing in real-time. Reporting At the end of the session VeriShow reports the chat transcript (if took place) and session events back to Zendesk for future reference. These include for example the app name that was used, content file name that was shared or URL that was visited in the co-browser.

Top keywords

customer16×3.46%
agent13×2.81%
session9×1.94%
co-browse6×1.30%
content6×1.30%
sharing5×1.08%
zendesk5×1.08%
pages4×0.86%
real-time4×0.86%
share4×0.86%
verishow4×0.86%
allows3×0.65%

Viibe for Support

ViiBE is a video assistance technology dedicated to help desk support in call centers. ViiBE for Zendesk promises the best remote diagnosis thanks to live video stream combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels. Customer pain points prior to integrating ViiBE into Zendesk: Voice communications are limited when detailing with technical incidents Customers in need of assistance have difficulties making their issues understood Subsequent incomplete diagnosis of the problem Needing several calls to establish an accurate diagnosis (low FCR) Long lasting customer device and machine downtime Expensive travels for technicians to help customers Too long of time to resolve incidents, leading to unsatisfied customers (low NPS) With ViiBE, you can optimise FCR up to 25%, NPS over 30%, and reduce Tech dispatch by 20%. What is our service? We provide a dedicated subdomain of ViiBE to our clients. This allows them to use our video communication interface and access their dedicated back-office. Once the ViiBE app is enabled through your Zendesk platform, simply open a ticket and a ViiBE call button will be embedded so you can immediately start making ViiBE calls. In the communication interface, a help desk agent can send a link to the customer in need of assistance to start the call. In one click and without download, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem. ViiBE call features: Superimposing one’s pointer over the video feed Taking high-quality pictures and drawing on them Sending and saving files Sending messages in the chat box Sharing one’s screen Choosing to analyse the scene via the front or the back camera When the communication ends, both the call center agent and customer are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each call creates a new ticket which is accessible in the back-office. The statistics for the tickets are available on a dashboard which is accessible for call center management.

Top keywords

viibe11×3.09%
call8×2.25%
customer6×1.69%
video

Frequently asked

Common questions about this comparison

Is Verishow for Zendesk or Viibe for Support cheaper?

Both Verishow for Zendesk and Viibe for Support offer paid plans only. Verishow for Zendesk starts at Free to install; Viibe for Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Verishow for Zendesk or Viibe for Support?

Viibe for Support has the higher average rating (5.0★ from 18 reviews) compared to Verishow for Zendesk (4.0★ from 13 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Verishow for Zendesk or Viibe for Support?

Viibe for Support holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Verishow for Zendesk or Viibe for Support?

Both apps are one-click installs from the Zendesk Marketplace. Viibe for Support has the deeper published review base (18 vs 13), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Verishow for Zendesk typically suits early-stage and growth-mode teams based on its published review base (13 reviews). Viibe for Support typically suits early-stage and growth-mode teams based on its published review base (18 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Verishow for Zendesk and Viibe for Support?

Migration support varies by app and category. Verishow for Zendesk and Viibe for Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Verishow for Zendesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Viibe for Support vs Verishow for Zendesk

Viibe for Support

1. Listing metadata

2. Categories & rankings

Verishow for Zendesk

At a glance

AppRanks verdict

3. Activity in the last 90 days

Verishow for Zendesk · 0 changes

Viibe for Support · 1 changes

4. App details

Frequently asked

Is Verishow for Zendesk or Viibe for Support cheaper?

Which has better reviews, Verishow for Zendesk or Viibe for Support?

Should I choose Verishow for Zendesk or Viibe for Support?

Which is faster to set up, Verishow for Zendesk or Viibe for Support?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Verishow for Zendesk and Viibe for Support?

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