Side-by-side comparison · 24 data points
| Salesforce | Show Related Tickets | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Salesforce | Show Related Tickets |
|---|---|---|
| Rating | 3.0 ★ | 3.0 ★ |
| Total reviews | 1.5k | ★ 1.5k |
| Free plan | Yes | Yes |
| Pricing | Free | Free |
Salesforce and Show Related Tickets are evenly matched on rating (3.0★ vs 3.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Salesforce at Free, Show Related Tickets at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Show Related Tickets has the larger user base (1,547 reviews vs 1,495), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most support teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Salesforce audit • Show Related Tickets audit
Both Salesforce and Show Related Tickets offer paid plans only. Salesforce starts at Free; Show Related Tickets starts at Free. Compare the per-tier features in the Pricing section above before committing.
Salesforce (3.0★, 1,495 reviews) and Show Related Tickets (3.0★, 1,547 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 3.0★. Show Related Tickets does carry the larger published review base (1,547 vs 1,495). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Show Related Tickets has the deeper published review base (1,547 vs 1,495), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,495 reviews). Show Related Tickets typically suits early-stage and growth-mode teams based on its published review base (1,547 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Salesforce and Show Related Tickets both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
