Customer Support Ticket System & Helpdesk and Zendesk Support for WordPress each lead on different measured dimensions — pick by the one that matters most to you.

Where Customer Support Ticket System & Helpdesk leads

Higher average rating: 4.3★ vs 2.0★.

How this is generated

Built only from the WordPress Plugin Directory listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology

Read each app's audit: Customer Support Ticket System & Helpdesk audit • Zendesk Support for WordPress audit

1. Listing metadata

Field-level data

Field	Customer Support Ticket System & Helpdesk	Zendesk Support for WordPress
Platforms	WordPress	WordPress
Developer	emarket-design	zendesk_official

2. Categories & rankings

Shared categories on the same row · in-category position inline

Customer Support Ticket System & Helpdesk

Zendesk Support for WordPress

Shared

customer support

Shared

help desk

3. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Customer Support Ticket System & Helpdesk	Zendesk Support for WordPress
helpdesk	#7	#165
customer support	#15	Not ranked
customer service	#97	Not ranked

5. App details

Long-form description

Customer Support Ticket System & Helpdesk

WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required. Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams. See WP Ticket in Action Who is this for? * Businesses that want to handle customer inquiries from their own website * Agencies managing support for multiple clients * IT teams running an internal helpdesk * WooCommerce or Easy Digital Downloads store owners Free Features * Frontend ticket submission form (shortcode or block) * Assign tickets to support agents * Set ticket priority and status * Email notifications for customers and agents * Agent management with dedicated agent pages * Role-based access (Agent and Manager roles) * Responsive design — works on all devices * Spam protection with CAPTCHA support * Restrict ticket submission to logged-in users only * Customizable form fields from plugin settings * No coding required Premium Features (Pro & Enterprise) * File attachments on tickets * Canned responses for faster replies * Departments for organizing support teams * Custom fields for tickets * Advanced search and filtering * SLA tracking and automation rules * WooCommerce integration * Easy Digital Downloads integration * MailChimp integration * CSV import/export * Real-time helpdesk dashboard with stats and charts * And much more View Live Demo | Documentation

Zendesk Support for WordPress

Zendesk Support for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here’s an overview of all the features: Single sign on with Zendesk’s Remote Authentication Have a healthy user base already? With Single Sign On, your users won’t have to login to Zendesk Support to submit tickets, check their progress or comment in community forums. When users try to login to Zendesk, we’ll ping your WordPress site to see if they’re already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It’s 100% secure, too! Turn your blog comments straight into Zendesk Support tickets, with one click Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they’ll appreciate the extra mile you’re going to provide amazing customer service. The Zendesk Support Web Widget Add the Zendesk Support Web Widget to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag. The Zendesk Support Feedback Tab Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customize the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag. Note: Zendesk Support Dropbox users – the dropbox (also known as Zendesk Support Feedback Tab) is soon to be deprecated and has been replaced with the Web Widget. You can continue to use your dropbox for now but we encourage you to try the Web Widget (available in your plug-in) which allows you to easily embed ticketing, self-service and chat on your website as well as providing a much improved experience on mobile web browsers. Access your tickets from your dashboard Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are. A simple contact form, on the dashboard Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account. Like the sound of this plugin but don’t have a Zendesk account yet? Sign up in just 30 seconds for a 30 day free help desk software trial with no credit card needed. Publishing a new version of the plugin on wordpress.org If you are a developer looking to release a new version of the plugin See: https://zendesk.atlassian.net/wiki/display/ENG/Publishing+new+versions+of+plugins+to+Wordpress.org

Frequently asked

Common questions about this comparison

Which has better reviews, Customer Support Ticket System & Helpdesk or Zendesk Support for WordPress?

Customer Support Ticket System & Helpdesk has the higher average rating (4.3★ from 27 reviews) compared to Zendesk Support for WordPress (2.0★ from 7 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Customer Support Ticket System & Helpdesk or Zendesk Support for WordPress?

Customer Support Ticket System & Helpdesk holds the higher average rating (4.3★ vs 2.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Customer Support Ticket System & Helpdesk or Zendesk Support for WordPress?

Both apps are one-click installs from the WordPress Plugin Directory. AppRanks doesn't measure setup time directly; Customer Support Ticket System & Helpdesk has more published reviews to read for user-reported install experience (27 vs 7).

Which works better for small vs large WordPress Plugin Directory site owners?

AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the WordPress Plugin Directory data. What it can show: Customer Support Ticket System & Helpdesk has 27 published reviews; Zendesk Support for WordPress has 7 published reviews. Compare plan limits and pricing tiers against your own volume.

Can I migrate data between Customer Support Ticket System & Helpdesk and Zendesk Support for WordPress?

Migration support varies by app and category. Customer Support Ticket System & Helpdesk and Zendesk Support for WordPress both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zendesk Support for WordPress" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Customer Support Ticket System & Helpdesk vs Zendesk Support for WordPress