Customer Support Ticket System & Helpdesk for WordPress Plugin Directory
Customer Support Ticket System & Helpdesk is a WordPress app, with a 4.3 average rating from 27 reviews, as of July 9, 2026.
Customer Support Ticket System & Helpdesk is a WordPress Plugin Directory app by emarket-design. With a rating of 4.3★ from 27 reviews.
AppRanks data: Customer Support Ticket System & Helpdesk ranks #0 in Customer support on WordPress Plugin Directory, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Customer Support Ticket System & Helpdesk is a well-rated WordPress app with a limited review volume. It is listed in the Customer support category on WordPress Plugin Directory, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 27 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- +Published by emarket-design — established developer track record
Cons
- −Limited review base (27) — ratings can shift significantly with new feedback
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How Customer Support Ticket System & Helpdesk works
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WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required.
Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.
Who is this for?
* Businesses that want to handle customer inquiries from their own website
* Agencies managing support for multiple clients
* IT teams running an internal helpdesk
* WooCommerce or Easy Digital Downloads store owners
Free Features
* Frontend ticket submission form (shortcode or block)
* Assign tickets to support agents
* Set ticket priority and status
* Email notifications for customers and agents
* Agent management with dedicated agent pages
* Role-based access (Agent and Manager roles)
* Responsive design — works on all devices
* Spam protection with CAPTCHA support
* Restrict ticket submission to logged-in users only
* Customizable form fields from plugin settings
* No coding required
See WP Ticket in Action
Premium Features (Pro & Enterprise)
* File attachments on tickets
* Canned responses for faster replies
* Departments for organizing support teams
* Custom fields for tickets
* Advanced search and filtering
* SLA tracking and automation rules
* WooCommerce integration
* Easy Digital Downloads integration
* MailChimp integration
* CSV import/export
* Real-time helpdesk dashboard with stats and charts
* And much more
View Live Demo | Documentation
Category rankings
As of Jul 9, 2026- Customer support#0of 205Top 1%
- helpdesk#0of 84Top 1%
- Help desk#0of 20Top 1%
- Support Ticket#0of 13Top 1%
- Ticket system#0of 14Top 1%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Customer Support Ticket System & Helpdesk ranks for 4 keywords across WordPress Plugin Directory. Here are the top 3:
- Rank #14
- Rank #97
- Rank #105
Competitors & alternatives
Customer Support Ticket System & Helpdeskdoesn't have curated competitor matchups yet. Other tracked customer support apps on WordPress:
Frequently asked questions
What is Customer Support Ticket System & Helpdesk?
Customer Support Ticket System & Helpdesk is an app for WordPress. It currently holds a 4.3-star rating from 27 merchant reviews, and AppRanks has been tracking its public marketplace data on a daily refresh cycle. It is listed under the Customer support category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by emarket-design.
Who uses Customer Support Ticket System & Helpdesk?
Currently around 400 active stores have installed Customer Support Ticket System & Helpdesk. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer support category on WordPress.