Customer Support Ticket System & Helpdesk for WordPress
- Listing audit
- 48/100
Customer Support Ticket System & Helpdesk is a WordPress Plugin Directory app by emarket-design. With a rating of 4.3★ from 27 reviews.
Customer Support Ticket System & Helpdesk is a WordPress app, with a 4.3 average rating from 27 reviews, as of Sep 11, 2026.
AppRanks verdict
Generated from marketplace data as of Sep 11, 2026
Customer Support Ticket System & Helpdesk is a WordPress app. It holds a 4.3★ average from 27 reviews on WordPress.
Pros
- No standout positives in the measured data.
Cons
- −Only 27 reviews — the average can still move with a few new ratings
How Customer Support Ticket System & Helpdesk works
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WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required.
Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.
See WP Ticket in Action
Who is this for?
* Businesses that want to handle customer inquiries from their own website
* Agencies managing support for multiple clients
* IT teams running an internal helpdesk
* WooCommerce or Easy Digital Downloads store owners
Free Features
* Frontend ticket submission form (shortcode or block)
* Assign tickets to support agents
* Set ticket priority and status
* Email notifications for customers and agents
* Agent management with dedicated agent pages
* Role-based access (Agent and Manager roles)
* Responsive design — works on all devices
* Spam protection with CAPTCHA support
* Restrict ticket submission to logged-in users only