Customer Support Ticket System & Helpdesk for WordPress Plugin Directory
Customer Support Ticket System & Helpdesk is a WordPress app, with a 4.3 average rating from 27 reviews, as of Aug 31, 2026.
Customer Support Ticket System & Helpdesk is a WordPress Plugin Directory app by emarket-design. With a rating of 4.3★ from 27 reviews.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Customer Support Ticket System & Helpdesk is a well-rated WordPress app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 27 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- +Published by emarket-design — established developer track record
Cons
- −Limited review base (27) — ratings can shift significantly with new feedback
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How Customer Support Ticket System & Helpdesk works
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WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required.
Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.
See WP Ticket in Action
Who is this for?
* Businesses that want to handle customer inquiries from their own website
* Agencies managing support for multiple clients
* IT teams running an internal helpdesk
* WooCommerce or Easy Digital Downloads store owners
Free Features
* Frontend ticket submission form (shortcode or block)
* Assign tickets to support agents
* Set ticket priority and status
* Email notifications for customers and agents
* Agent management with dedicated agent pages
* Role-based access (Agent and Manager roles)
* Responsive design — works on all devices
* Spam protection with CAPTCHA support
* Restrict ticket submission to logged-in users only
* Customizable form fields from plugin settings
* No coding required
Premium Features (Pro & Enterprise)
* File attachments on tickets
* Canned responses for faster replies
* Departments for organizing support teams
* Custom fields for tickets
* Advanced search and filtering
* SLA tracking and automation rules
* WooCommerce integration
* Easy Digital Downloads integration
* MailChimp integration
* CSV import/export
* Real-time helpdesk dashboard with stats and charts
* And much more
View Live Demo | Documentation
Keyword rankings
Customer Support Ticket System & Helpdesk ranks for 4 keywords across WordPress Plugin Directory. Here are the top 3:
- 1.helpdeskRank #7
- Rank #15
- Rank #97
Competitors & alternatives
AppRanks tracks competitor sets per category. For Customer Support Ticket System & Helpdesk, the independent listing audit includes a competitive context section, and the full WordPress app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Customer Support Ticket System & Helpdesk?
Customer Support Ticket System & Helpdesk is an app for WordPress. It currently holds a 4.3-star rating from 27 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by emarket-design.