Tickzo – Support Ticket System
Tickzo is a comprehensive support ticket system that helps you manage customer inquiries efficiently. Perfect for businesses, online stores, and service providers who want to provide excellent customer support directly from their WordPress site. Key Features Unlimited Tickets – Create and manage unlimited support tickets Unlimited Categories – Organize tickets with custom categories Priority Levels – Set ticket priorities (Low, Normal, High) Status Management – Track tickets with Open, Pending, and Closed statuses Email Notifications – Automatic email alerts for new tickets and replies User-Friendly Frontend – Beautiful ticket submission forms for your customers Admin Dashboard – Comprehensive admin interface with statistics Multilingual Ready – Full translation support (i18n) Shortcodes – Easy integration with [tickzo_form] and [tickzo_tickets] Responsive Design – Works perfectly on mobile, tablet, and desktop How It Works Install and activate the plugin Add the [tickzo_form] shortcode to any page for ticket submission Add the [tickzo_tickets] shortcode to display user tickets Manage all tickets from the WordPress admin dashboard Respond to customer inquiries with ease Perfect For Small businesses E-commerce stores (WooCommerce, etc.) Service providers Educational institutions Membership sites Any website that needs customer support Pro Version Available Upgrade to Tickzo Pro for advanced features: Agent Management – Multiple support agents with role-based access Advanced Reporting – Detailed analytics and performance reports Custom Status & Priorities – Create your own workflow Email Template Editor – Customize notification emails SLA Management – Set and track service level agreements Ticket Automation – Auto-assignment and workflows Priority Support – Get help when you need it Learn more about Tickzo Pro Documentation & Support Documentation Support Forum Feature Requests Privacy Policy Tickzo stores ticket data in your WordPress database. The plugin does not: * Send data to external services * Track users without consent * Store unnecessary personal information * Share data with third parties All data remains on your server and under your control. Credits Developed by Thorsten Glander Support For support questions, please use the Press Suite Support. For Pro version support, please visit Press Suite Support.
Customer Support Ticket System & Helpdesk
WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required. Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams. See WP Ticket in Action Who is this for? * Businesses that want to handle customer inquiries from their own website * Agencies managing support for multiple clients * IT teams running an internal helpdesk * WooCommerce or Easy Digital Downloads store owners Free Features * Frontend ticket submission form (shortcode or block) * Assign tickets to support agents * Set ticket priority and status * Email notifications for customers and agents * Agent management with dedicated agent pages * Role-based access (Agent and Manager roles) * Responsive design — works on all devices * Spam protection with CAPTCHA support * Restrict ticket submission to logged-in users only * Customizable form fields from plugin settings * No coding required Premium Features (Pro & Enterprise) * File attachments on tickets * Canned responses for faster replies * Departments for organizing support teams * Custom fields for tickets * Advanced search and filtering * SLA tracking and automation rules * WooCommerce integration * Easy Digital Downloads integration * MailChimp integration * CSV import/export * Real-time helpdesk dashboard with stats and charts * And much more View Live Demo | Documentation
