Orders Chat for WooCommerce vs AI Chat App – Live Agent Handover, Help Docs,

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.

Orders Chat gives every WooCommerce order its own private conversation. Customers write from My Account, your team answers from one inbox inside WooCommerce, and the whole story of the order stays in one place: the questions, the replies, the status changes and the read receipts. No third-party chat widget and no separate helpdesk. Questions about an order are answered where the order lives. See it in action For your customers A Messages tab in My Account lists every order conversation, and each order has its own chat. Guests who checked out without an account get the conversation on the order-received page, protected by the order key, and every notification email links back to it. Read receipts show when the store has seen a message, and an email arrives when the store replies. The chat is built from your theme’s own fonts, colors and buttons, so it looks native on classic and block themes alike. Pick one of the built-in palettes if you prefer. For your team The Messenger page under WooCommerce shows every conversation with the latest message, order status and unread counts. Search by order number, name or email, filter to unread, and reply without leaving the page. Unread badges on the Orders list open a chat modal right there, and the full conversation also lives on the order edit screen. Schedule a message for later, choose whether the customer is emailed, mark messages unread, delete them. Decide which roles can read and answer. Replies can be signed with your store name instead of personal names. Messages that send themselves Scheduled messages: delivery reminders, review requests and check-ins go out on their own, even when nobody is logged in. Order updates: status changes and customer-facing order notes are posted into the conversation. Purchase messages: give a product a message, and every buyer receives it when the order is placed or paid. Notifications that don’t flood Both sides are emailed about new messages through regular WooCommerce emails. Digests bundle everything that arrived within a delay you choose, with the messages quoted and a link back to the conversation. Free and premium The free version has the complete conversation flow: chats, notifications, scheduled and automatic messages, the Messenger page, the Orders list modal and the order screen. Premium adds file attachments: customers send photos and documents, your team attaches media library files, everything is stored privately and served only to the people in the conversation. Upgrade from the plugin’s pricing page or on u2code.com; the license key unlocks attachments in place and keeps every conversation. Developers REST API, hooks for every event, overridable templates and shortcodes for any page. See the documentation and the developer guide.