Orders Chat for WooCommerce

Orders Chat gives every WooCommerce order its own private conversation. Customers write from My Account, your team answers from one inbox inside WooCommerce, and the whole story of the order stays in one place: the questions, the replies, the status changes and the read receipts.

No third-party chat widget and no separate helpdesk. Questions about an order are answered where the order lives.

See it in action

For your customers

A Messages tab in My Account lists every order conversation, and each order has its own chat.

Guests who checked out without an account get the conversation on the order-received page, protected by the order key, and every notification email links back to it.

Read receipts show when the store has seen a message, and an email arrives when the store replies.

The chat is built from your theme’s own fonts, colors and buttons, so it looks native on classic and block themes alike. Pick one of the built-in palettes if you prefer.

For your team

The Messenger page under WooCommerce shows every conversation with the latest message, order status and unread counts. Search by order number, name or email, filter to unread, and reply without leaving the page.

Unread badges on the Orders list open a chat modal right there, and the full conversation also lives on the order edit screen.

Schedule a message for later, choose whether the customer is emailed, mark messages unread, delete them.

Decide which roles can read and answer. Replies can be signed with your store name instead of personal names.