WP Gravity Forms FreshDesk Plugin vs WP Advanced Ticket System, Elite Support Helpdesk

This Plugin sends Gravity Form entries into FreshDesk. You can create a Ticket or Contact in FreshDesk from Gravity Forms entry. Learn more at crmperks.com Need FreshDesk Plugin for Woocommerce or Contact Form 7 ? Woocommerce FreshDesk Plugin Contact Form 7 FreshDesk Connect FreshDesk You can connect FreshDesk account to any Form by simply entering FreshDesk API key. Mapping Ticket Fields You can easily map Gravity Forms entry fields to any FreshDesk Ticket fields. You can also map custom FreshDesk fields. Primary Key Instead of creating new Object(Ticket or Customer) in FresDesk, you can update old object by setting Primary Key field. Error Reporting If there is an error while sending form data to Freshdesk, an email containing the error details will be sent to the specified email address. CRM Logs Plugin saves a detailed log of each entry sent (or not sent) to Freshdesk. You can easily resend an entry to Freshdesk. Export Logs You can easily export Freshdesk Logs as a CSV file for bookkeeping, and accounting purposes. Full Synchronization All local entries are fully synchronized with Freshdesk entries. If you update/delete/restore a form entry in Gravity Forms that entry will be updated/deleted/restored in the Freshdesk. Filter Entries By default all entries are sent to the Freshdesk, but you can setup rules to limit the entries sent to Freshdesk. Ticket Notes You can send one to many fields as a Ticket Note in Freshdesk. Task Status and Priority You can choose ticket status and priority for new Tickets in Freshdesk. Premium Version. Gravity Forms FreshDesk Plugin has a Premium version which comes with several additional benefits. Upgrade to Pro version Create Contacts and Companies. Ticket tag field. Ticket attachment field. Custom fields field. Phone Number field. Lookup customer’s email using email lookup apis. We support all good email lookup apis. 20+ premium addons Upgrade to Pro version Premium Addons We have 20+ premium addons and new ones being added regularly, it’s likely we have everything you’ll ever need.View All Add-ons Want to send data to other crm We have Premium Extensions for 20+ CRMs.View All CRM Extensions

This WordPress plugin adds the features of a complete support ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever you want directly through your WordPress website. Users can set the status, priority, product and type of each ticket submitted into this WordPress support plugin. WATS is perfect WordPress plugin for support plus advanced issue management. Plugin’s Official website WP Advanced Ticket System : ticket-system.net. On the official website, you’ll find detailed setup instructions, anwsers to FAQ and premium release order page. WATS offers multiple ways for your customers to submit tickets : through the frontend form without any authentication nor registration (Premium release) through the admin site via the shared guest user feature without any registration through the admin side for all users with a minimum level of contributor directly by email (Premium release) WP Advanced Ticket System key features Free release of WordPress support plugin : ticket submission through the admin for registered users ticket submission through the admin for unregistered users via the shared guest user feature ticket submission and update on behalf of users, usefull for call centre priority, status, type and product values preset by the admin priority, status, type and product keys definition and update for each ticket ticket statistics through dashboard and frontend widgets smooth integration with WordPress themes In addition to that, WP Advanced Ticket System Premium release brings in : ticket submission through the frontend (Premium release) ticket submission through email piping (Premium release) ticket assignment (Premium release) file uploader to allow registered users to attach files to the ticket in the frontend and admin sides (Premium release) HTML WYSIWYG editor for ticket submission and ticket update in the frontend (Premium release) unlimited number of text input, radio button, checkbox, drop down selector and datepicker custom fields for tickets, fully integrated with total control over read/write rights for each section (Premium release) internal comments support for private exchanges between admins (Premium release) mail notification upon new ticket submission for admins (Premium release) mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list, ticket author, ticket updaters, ticket owner and admins (Premium release) mail notification at regular intervals based on ticket due date (Premium release) mail notification upon ticket update for ticket originator, updaters and admins (Premium release) complete control over mail notifications format through the API (Premium release) ticket list filtering, sorting and export to Excel in the frontend (Premium release) advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release) possibility to group users by company (Premium release) scalability : able to work on websites with more than 50.000 users! (Premium release) WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements. Examples of use of WATS : WordPress technical support software complaint ticket system trouble report system IT ticketing system repair tracking system call log system customer relationship management (CRM) system software release lifecycle management service request system company, hotel or real estate service desk helpdesk system contact form with database tracking collaborative content site with frontend post submission appointment request system easy ticket management for large organization booking system Translations : English (Minimum release : 1.0, Originator : Olivier) French (Minimum release : 1.0, Originator : Olivier) German (Minimum release : 1.0.23, Originator : Tobias Kalleder) Spanish (Minimum release : 1.0.49, Originator : Esteban) Lithuanian (Minimum release : 1.0.50, Originator : Arturas) Russian (Minimum release : 1.0.53, Originators : Alexey and Eugene) Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie) Italian (Minimum release : 1.0.54, Originators : Erick Jara, Alessandro Pagano and Roberto Scano) Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski) Belarussian (Minimum release : 1.0.56, Originator : Alex) Romanian (Minimum release : 1.0.56, Originator : Alex) Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef) Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions) Slovak (Minimum release : 1.0.57, Originator : Branco) Norwegian (Minimum release : 1.0.59, Originator : Ole Petter) Ukrainian (Minimum release : 1.0.59, Originator : Howard) Irish (Minimum release : 1.0.62, Originator : Jordan)