WP Advanced Ticket System, Elite Support Helpdesk for WordPress Plugin Directory
By firebird75
WP Advanced Ticket System, Elite Support Helpdesk is a WordPress app, with a 4.0 average rating from 58 reviews, as of Aug 31, 2026.
WP Advanced Ticket System, Elite Support Helpdesk is a WordPress Plugin Directory app by firebird75. With a rating of 4.0★ from 58 reviews.
AppRanks verdict
Generated from live marketplace data — refreshed daily
WP Advanced Ticket System, Elite Support Helpdesk is a well-rated WordPress app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 58 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- +Published by firebird75 — established developer track record
Cons
- −Limited review base (58) — ratings can shift significantly with new feedback
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How WP Advanced Ticket System, Elite Support Helpdesk works
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This WordPress plugin adds the features of a complete support ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever you want directly through your WordPress website. Users can set the status, priority, product and type of each ticket submitted into this WordPress support plugin. WATS is perfect WordPress plugin for support plus advanced issue management.
Plugin’s Official website WP Advanced Ticket System : ticket-system.net.
On the official website, you’ll find detailed setup instructions, anwsers to FAQ and premium release order page.
WATS offers multiple ways for your customers to submit tickets :
through the frontend form without any authentication nor registration (Premium release)
through the admin site via the shared guest user feature without any registration
through the admin side for all users with a minimum level of contributor
directly by email (Premium release)
WP Advanced Ticket System key features Free release of WordPress support plugin :
ticket submission through the admin for registered users
ticket submission through the admin for unregistered users via the shared guest user feature
ticket submission and update on behalf of users, usefull for call centre
priority, status, type and product values preset by the admin
priority, status, type and product keys definition and update for each ticket
ticket statistics through dashboard and frontend widgets
smooth integration with WordPress themes
In addition to that, WP Advanced Ticket System Premium release brings in :
ticket submission through the frontend (Premium release)
ticket submission through email piping (Premium release)
ticket assignment (Premium release)
file uploader to allow registered users to attach files to the ticket in the frontend and admin sides (Premium release)
HTML WYSIWYG editor for ticket submission and ticket update in the frontend (Premium release)
unlimited number of text input, radio button, checkbox, drop down selector and datepicker custom fields for tickets, fully integrated with total control over read/write rights for each section (Premium release)
internal comments support for private exchanges between admins (Premium release)
mail notification upon new ticket submission for admins (Premium release)
mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list, ticket author, ticket updaters, ticket owner and admins (Premium release)
mail notification at regular intervals based on ticket due date (Premium release)
mail notification upon ticket update for ticket originator, updaters and admins (Premium release)
complete control over mail notifications format through the API (Premium release)
ticket list filtering, sorting and export to Excel in the frontend (Premium release)
advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)
possibility to group users by company (Premium release)
scalability : able to work on websites with more than 50.000 users! (Premium release)
WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.
Examples of use of WATS :
WordPress technical support software
complaint ticket system
trouble report system
IT ticketing system
repair tracking system
call log system
customer relationship management (CRM) system
software release lifecycle management
service request system
company, hotel or real estate service desk
helpdesk system
contact form with database tracking
collaborative content site with frontend post submission
appointment request system
easy ticket management for large organization
booking system
Translations :
English (Minimum release : 1.0, Originator : Olivier)
French (Minimum release : 1.0, Originator : Olivier)
German (Minimum release : 1.0.23, Originator : Tobias Kalleder)
Spanish (Minimum release : 1.0.49, Originator : Esteban)
Lithuanian (Minimum release : 1.0.50, Originator : Arturas)
Russian (Minimum release : 1.0.53, Originators : Alexey and Eugene)
Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie)
Italian (Minimum release : 1.0.54, Originators : Erick Jara, Alessandro Pagano and Roberto Scano)
Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski)
Belarussian (Minimum release : 1.0.56, Originator : Alex)
Romanian (Minimum release : 1.0.56, Originator : Alex)
Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef)
Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions)
Slovak (Minimum release : 1.0.57, Originator : Branco)
Norwegian (Minimum release : 1.0.59, Originator : Ole Petter)
Ukrainian (Minimum release : 1.0.59, Originator : Howard)
Irish (Minimum release : 1.0.62, Originator : Jordan)
Keyword rankings
WP Advanced Ticket System, Elite Support Helpdesk ranks for 3 keywords across WordPress Plugin Directory. Here are the top 3:
Competitors & alternatives
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Frequently asked questions
What is WP Advanced Ticket System, Elite Support Helpdesk?
WP Advanced Ticket System, Elite Support Helpdesk is an app for WordPress. It currently holds a 4.0-star rating from 58 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by firebird75.