Freshdesk (official) vs WP Gravity Forms FreshDesk Plugin

With the Freshdesk (official) plugin, you can now: quickly integrate the help widget into your WordPress site or blog convert comments on your WordPress site into Freshdesk tickets allow users on WordPress to seamlessly login to your support portal via SSO Manual Installation Download the latest version of the ‘Freshdesk (official)’ plugin from the WordPress plugin directory. Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory. Go to the ‘Plugins’ page in your admin section and activate the plugin. You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings. In case of NGNIX Server Follow the below steps: Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/) location / { try_files $uri $uri/ /index.php?q=uri&args; } Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/) location /freshdesk { try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args; } In case of Apache Server Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”

This Plugin sends Gravity Form entries into FreshDesk. You can create a Ticket or Contact in FreshDesk from Gravity Forms entry. Learn more at crmperks.com Need FreshDesk Plugin for Woocommerce or Contact Form 7 ? Woocommerce FreshDesk Plugin Contact Form 7 FreshDesk Connect FreshDesk You can connect FreshDesk account to any Form by simply entering FreshDesk API key. Mapping Ticket Fields You can easily map Gravity Forms entry fields to any FreshDesk Ticket fields. You can also map custom FreshDesk fields. Primary Key Instead of creating new Object(Ticket or Customer) in FresDesk, you can update old object by setting Primary Key field. Error Reporting If there is an error while sending form data to Freshdesk, an email containing the error details will be sent to the specified email address. CRM Logs Plugin saves a detailed log of each entry sent (or not sent) to Freshdesk. You can easily resend an entry to Freshdesk. Export Logs You can easily export Freshdesk Logs as a CSV file for bookkeeping, and accounting purposes. Full Synchronization All local entries are fully synchronized with Freshdesk entries. If you update/delete/restore a form entry in Gravity Forms that entry will be updated/deleted/restored in the Freshdesk. Filter Entries By default all entries are sent to the Freshdesk, but you can setup rules to limit the entries sent to Freshdesk. Ticket Notes You can send one to many fields as a Ticket Note in Freshdesk. Task Status and Priority You can choose ticket status and priority for new Tickets in Freshdesk. Premium Version. Gravity Forms FreshDesk Plugin has a Premium version which comes with several additional benefits. Upgrade to Pro version Create Contacts and Companies. Ticket tag field. Ticket attachment field. Custom fields field. Phone Number field. Lookup customer’s email using email lookup apis. We support all good email lookup apis. 20+ premium addons Upgrade to Pro version Premium Addons We have 20+ premium addons and new ones being added regularly, it’s likely we have everything you’ll ever need.View All Add-ons Want to send data to other crm We have Premium Extensions for 20+ CRMs.View All CRM Extensions