Freshdesk (official) is a WordPress app, with a 2.5 average rating from 8 reviews, as of July 8, 2026.
Freshdesk (official) is a WordPress Plugin Directory app by Freshworks. With a rating of 2.5★ from 8 reviews.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Freshdesk (official) is a mixed-rating WordPress app with a limited review volume. It is listed in the helpdesk category on WordPress Plugin Directory, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 8 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- +Published by Freshworks — established developer track record
Cons
- −Average rating below 4.0 (2.5★) — read recent low-star reviews before committing
- −Limited review base (8) — ratings can shift significantly with new feedback
Looking to switch from Freshdesk (official)?
See Freshdesk (official)'s alternatives ranked by audit score, rating, and review velocity.
How Freshdesk (official) works
With the Freshdesk (official) plugin, you can now:
quickly integrate the help widget into your WordPress site or blog
convert comments on your WordPress site into Freshdesk tickets
allow users on WordPress to seamlessly login to your support portal via SSO
Manual Installation
Download the latest version of the ‘Freshdesk (official)’ plugin from the WordPress plugin directory.
Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory.
Go to the ‘Plugins’ page in your admin section and activate the plugin.
You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.
In case of NGNIX Server Follow the below steps:
Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)
location / {
try_files $uri $uri/ /index.php?q=uri&args;
}
Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)
location /freshdesk {
try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args;
}
In case of Apache Server Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”
Category rankings
As of Jul 8, 2026- Customer support software#0of 2Top 1%
- Freshdesk#0of 5Top 1%
- helpdesk#0of 84Top 1%
- Knowledge base#0of 37Top 1%
- Contact Form#95of 592Top 17%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Freshdesk (official) ranks for 2 keywords across WordPress Plugin Directory. Here are the top 2:
- 1.helpdeskRank #152
- Rank #755
Competitors & alternatives
Freshdesk (official)doesn't have curated competitor matchups yet. Other tracked helpdesk apps on WordPress:
Where Freshdesk (official) stands in the helpdesk category
Freshdesk (official) ranks #0 of 84 apps in the helpdesk category, placing it in the top 1% of the listing.
Frequently asked questions
What is Freshdesk (official)?
Freshdesk (official) is an app for WordPress. It currently holds a 2.5-star rating from 8 merchant reviews, and AppRanks has been tracking its public marketplace data on a daily refresh cycle. It is listed under the helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Freshworks.
Who uses Freshdesk (official)?
Currently around 900 active stores have installed Freshdesk (official). Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the helpdesk category on WordPress.