Freshchat vs Freshdesk (official)

Speak to all your WordPress site visitors and users to increase sales, collect feedback and provide support. For setup instructions, go here. Modern messaging software that your sales and customer engagement teams will love. 1.Not your typical bot. Meet your new sales sidekick. Engage proactively with those who matter with contextual and timely messages. Let the bot kick in to capture leads, validate and qualify responses, and auto-upload them into your CRM. Customize bot messages to set the right expectations. 2.Get all the context you need to sell smarter With events timeline, user information, and social profiles, know who you’re talking to and what they are up to. Bring in information from external tools like CRM or order management systems for more context. 3.Reduce churn, increase adoption Talk to your users before it’s too late. Set up in-app campaigns to onboard and educate new users, or retain and re-engage lapsing customers. Send announcements, get feedback, and share product best practices right inside the product to close the loop effectively and maximize impact. Paste below snippet with your token in snippet textbox ‘ window.fcSettings = { token: “XXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX”, host: “https://wchat.freshchat.com” }; ’

With the Freshdesk (official) plugin, you can now: quickly integrate the help widget into your WordPress site or blog convert comments on your WordPress site into Freshdesk tickets allow users on WordPress to seamlessly login to your support portal via SSO Manual Installation Download the latest version of the ‘Freshdesk (official)’ plugin from the WordPress plugin directory. Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory. Go to the ‘Plugins’ page in your admin section and activate the plugin. You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings. In case of NGNIX Server Follow the below steps: Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/) location / { try_files $uri $uri/ /index.php?q=uri&args; } Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/) location /freshdesk { try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args; } In case of Apache Server Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”