Freshchat is the #25 ranked chat app on WordPress, with a 2.9 average rating from 9 reviews, as of Aug 31, 2026.
Freshchat is a WordPress Plugin Directory app by freshchat. With a rating of 2.9★ from 9 reviews, it currently ranks #25 in the Chat category.
AppRanks data: Freshchat ranks #25 in Chat on WordPress Plugin Directory, placing it in the top 5% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Freshchat is a mixed-rating WordPress app with a limited review volume. It is listed in the Chat category on WordPress Plugin Directory, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 9 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- +Published by freshchat — established developer track record
Cons
- −Average rating below 4.0 (2.9★) — read recent low-star reviews before committing
- −Limited review base (9) — ratings can shift significantly with new feedback
Looking to switch from Freshchat?
See Freshchat's alternatives ranked by audit score, rating, and review velocity.
How Freshchat works
Speak to all your WordPress site visitors and users to increase sales, collect feedback and provide support. For setup instructions, go here.
Modern messaging software that your sales and customer engagement teams will love.
1.Not your typical bot. Meet your new sales sidekick.
Engage proactively with those who matter with contextual and timely messages. Let the bot kick in to capture leads, validate and qualify responses, and auto-upload them into your CRM. Customize bot messages to set the right expectations.
2.Get all the context you need to sell smarter
With events timeline, user information, and social profiles, know who you’re talking to and what they are up to. Bring in information from external tools like CRM or order management systems for more context.
3.Reduce churn, increase adoption
Talk to your users before it’s too late. Set up in-app campaigns to onboard and educate new users, or retain and re-engage lapsing customers. Send announcements, get feedback, and share product best practices right inside the product to close the loop effectively and maximize impact.
Paste below snippet with your token in snippet textbox
‘<script>
window.fcSettings = {
token: “XXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX”,
host: “https://wchat.freshchat.com”
};
</script>
<script src=”https://wchat.freshchat.com/js/widget.js” async></script>’
Category rankings
As of Sep 4, 2026- Chat#25of 533Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Freshchat ranks for 1 keywords across WordPress Plugin Directory. Here are the top 1:
- 1.chat botRank #557
Competitors & alternatives
Freshchat doesn't have curated competitor matchups yet. Other tracked chat apps on WordPress:
Where Freshchat stands in the Chat category
Freshchat ranks #25 of 533 apps in the Chat category, placing it in the top 5% of the listing.
Frequently asked questions
What is Freshchat?
Freshchat is an app for WordPress. It currently holds a 2.9-star rating from 9 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by freshchat.
Who uses Freshchat?
Currently around 1,000 active stores have installed Freshchat. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on WordPress.
Where does Freshchat rank on WordPress?
Freshchat currently sits at position #25 in the Chat category on WordPress. That places it in the top 5% of 533 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.