Freshchat is a WordPress app, with a 2.9 average rating from 9 reviews, as of Jul 15, 2026.
Freshchat is a WordPress Plugin Directory app by freshchat. With a rating of 2.9★ from 9 reviews.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Freshchat is a mixed-rating WordPress app with a limited review volume. It is listed in the Freshdesk category on WordPress Plugin Directory, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 9 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- +Published by freshchat — established developer track record
Cons
- −Average rating below 4.0 (2.9★) — read recent low-star reviews before committing
- −Limited review base (9) — ratings can shift significantly with new feedback
Looking to switch from Freshchat?
See Freshchat's alternatives ranked by audit score, rating, and review velocity.
How Freshchat works
Speak to all your WordPress site visitors and users to increase sales, collect feedback and provide support. For setup instructions, go here.
Modern messaging software that your sales and customer engagement teams will love.
1.Not your typical bot. Meet your new sales sidekick.
Engage proactively with those who matter with contextual and timely messages. Let the bot kick in to capture leads, validate and qualify responses, and auto-upload them into your CRM. Customize bot messages to set the right expectations.
2.Get all the context you need to sell smarter
With events timeline, user information, and social profiles, know who you’re talking to and what they are up to. Bring in information from external tools like CRM or order management systems for more context.
3.Reduce churn, increase adoption
Talk to your users before it’s too late. Set up in-app campaigns to onboard and educate new users, or retain and re-engage lapsing customers. Send announcements, get feedback, and share product best practices right inside the product to close the loop effectively and maximize impact.
Paste below snippet with your token in snippet textbox
‘<script>
window.fcSettings = {
token: “XXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX”,
host: “https://wchat.freshchat.com”
};
</script>
<script src=”https://wchat.freshchat.com/js/widget.js” async></script>’
Category rankings
As of Jul 15, 2026- Freshchat#0of 1Top 1%
- Freshdesk#0of 5Top 1%
- Freshworks#0of 2Top 1%
- Chat#25of 533Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Freshchat ranks for 1 keywords across WordPress Plugin Directory. Here are the top 1:
- 1.chat botRank #469
Competitors & alternatives
Freshchat doesn't have curated competitor matchups yet. Other tracked freshdesk apps on WordPress:
Where Freshchat stands in the Freshdesk category
Freshchat ranks #0 of 5 apps in the Freshdesk category, placing it in the top 1% of the listing.
Frequently asked questions
What is Freshchat?
Freshchat is an app for WordPress. It currently holds a 2.9-star rating from 9 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Freshdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by freshchat.
Who uses Freshchat?
Currently around 1,000 active stores have installed Freshchat. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Freshdesk category on WordPress.