| Freshchat | Simple Ajax Chat – Add a Fast, Secure Chat Box | |
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| Metric | Freshchat | Simple Ajax Chat – Add a Fast, Secure Chat Box |
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| Rating | 2.9 ★ | ★ 4.9 ★ |
| Total reviews | 9 | ★ 215 |
| Active installs | 1,000+ | 2,000+ |
| Free plan | — | — |
Based on the data on this page, Simple Ajax Chat – Add a Fast, Secure Chat Box is the stronger choice for most WordPress Plugin Directory site owners — 4.9★ vs Freshchat's 2.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Simple Ajax Chat – Add a Fast, Secure Chat Box has the larger user base (215 reviews vs 9), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Freshchat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage site owners who need fast install and low risk should default to Simple Ajax Chat – Add a Fast, Secure Chat Box; mid-market and enterprise site owners with specific feature requirements should evaluate both — Freshchat's 9-review base may include the workflow context that matches your specific use case better than Simple Ajax Chat – Add a Fast, Secure Chat Box's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical WordPress Plugin Directory listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Freshchat audit • Simple Ajax Chat – Add a Fast, Secure Chat Box audit
| Keyword | Freshchat | Simple Ajax Chat – Add a Fast, Secure Chat Box |
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| chat bot | #557 | #13 |
No tracked changes.
Simple Ajax Chat – Add a Fast, Secure Chat Box has the higher average rating (4.9★ from 215 reviews) compared to Freshchat (2.9★ from 9 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Simple Ajax Chat – Add a Fast, Secure Chat Box holds the higher average rating (4.9★ vs 2.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the WordPress Plugin Directory. Simple Ajax Chat – Add a Fast, Secure Chat Box has the deeper published review base (215 vs 9), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Freshchat typically suits early-stage and growth-mode teams based on its published review base (9 reviews). Simple Ajax Chat – Add a Fast, Secure Chat Box typically suits early-stage and growth-mode teams based on its published review base (215 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Freshchat and Simple Ajax Chat – Add a Fast, Secure Chat Box both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Freshchat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
