FluentChat – Live Chat for WordPress
List of Live Chat Features : Built For WordPress FluentChat is a WordPress plugin. Period. It is NOT a thin wrapper for an expensive third-party cloud-based live chat app. No powered by links. No limit on operators. No monthly plans. You Own The Data All the live chat data is stored on your servers (no, you won’t run into a storage issue). We don’t collect any information. Your info never leaves your website. Free and Unlimited FluentChat is a free live chat plugin, and you can have unlimited operators, unlimited messages, unlimited live chats, and unlimited archives. We don’t restrict your usage in any way. We don’t add a powered by link. Responsive Everywhere FluentChat is responsive all the way through. Your visitors can use the live chat widget on any device. But here’s the bonus: FluentChat’s back-end is 100% responsive too! The live chat dashboard, the settings page – everything is responsive. Clean Interface We are passionate about good design. We wanted to build a live chat plugin that did a great job, and looked awesome while doing it. FluentChat is designed to look minimal, but is packed with a ton of features. Chat Archives You can view all the chat archives in the back-end. You can look at all the messages, important timelines, and the operator who handled the chat. You can even search through the archives and look for specific messages. Chat Logs in Email You can allow your visitors to receive the chat logs in their inbox. This option can be disabled on the settings page. Offline Contact Form When none of your operators are logged in, you can choose to show the users a contact form, asking their Name, Email, and Comment. When your users fill out this form, we will send you an email notification. Canned Messages Operators can store message templates on the Operator Profile page and quickly access them on the Active Chats page when live chatting with visitors. Widget Styling The live chat widget is highly customizable. When customizing the live chat widget on the settings page, you can see your changes in real time. You can even add custom css to your live chat widget for advanced styling. Translation Ready FluentChat is 100% translation ready, and comes with 6 included languages: English, French, Russian, Dutch, German, and Portuguese. We have some documentation on how to translate the live chat plugin here List of Features in FluentChat Pro : We don’t take away any essential features from the free live chat version. We do offer some advanced functionality through our FluentChat Pro plugin. Chat Ratings and Feedback When your users end their live chat, they can leave a rating and some feedback. Operators can easily browser all feedbacks and ratings on the Chat Archives page. Operator Online Hours Operators can set their online chat hours, broken down by days of the week, on the Operator Profile page. Customer Info You can view customer info like their location, last known URL, and browser. You can also configure the widget to ask a customer’s name and email before they can initiate a live chat. You can even add notes to customer profiles and build a better relationship with them. Share Files and Screenshots Your customers can upload and share files with operators. They can even share a screenshot of their page with one click. Operators can also upload and share files with customers. Get Free SMS Notifications You can configure to receive SMS notifications every time a new visitors initiates a live chat. (This feature works with a limited number of operators). User Role Management Admins can choose which WordPress users can act as Chat Operators. They can also allow users to act as Chat Admins, giving them access to settings and global chat archives. With FluentChat Basic all WP users who can ‘edit_posts’ are operators. Auto Initiate Chat You can configure to auto-initiate chat with visitors, even setting a delay period. Custom Chat Icon Logo Want your own logo on the chat icon? Sure! Free 6 Month Customer Support Run into an issue? Can’t figure something out? Let us help you out 🙂 Learn more about FluentChat Pro Live Chat or purchase it here. Support & FeedBack If you like our live chat plugin, please give us a rating! We are constantly striving to improve our live chat platform, and your feedback is most valuable.
Casengo Live Chat Support
Casengo Live Chat Support allows you to add live chat to your website quickly and easily. With Casengo Live Chat Support, you can handle questions via live chat, email directly from your website. Casengo Live Chat Support helps you to respond faster to questions than ever, and to improve their satisfaction with a delicious combination of live chat and email. Casengo Live Chat Core Features & Benefits Casengo supports WhatsApp as a customer service channel. WhatsApp has been integrated to help businesses communicate with customers Live Chat Customization. Change look and feel of live chat button and form NEW Forward cases. Use Casengo to forward cases to people outside of your customer support team. NEW Mobile App. Use Casengo on your phone or tablet. NEW Pro-active. Increase online conversion by automatically a chat window after 5 seconds Multi-brand. Manage multiple websites from within Casengo Knowledge base. Boost self-service with the Casengo FAQ plugin Team collaboration. Easily ask co-workers to help out Quick replies. Quickly provide customers with the right answer Mailboxes. Manage multiple mailboxes from within Casengo Reporting. know your company’s peak periods Flex users. Add short-time users for flexible support In the cloud. Handle customer enquiries from anywhere Instant overview. Customer status clear at a single glance Simple setup. No training or technical knowledge needed Hybrid messaging. Seamlessly blend live chat with email and WhatsApp messages Whatsapp. You can now connect your Whatsapp account with Casengo to support your customers directly with Whatsapp Check out this video about Whatsapp in Casengo Check out the Casengo Live Chat Video To configure the live chat support plugin, you need a Casengo Live Chat account. Have an account already? Way to go! If not, sign up here. You’ll be ready to go in two minutes tops. Casengo Live Chat is free to trial for 14 days. It’s really easy. Get started in 2 minutes tops. Step 1. Create a free trial Casengo Live Chat account at casengo.com/register Step 2. Log into your WordPress Admin Site, search for plugin ‘Casengo Live Chat’ and install it. Step 3. Go to the Casengo Live Chat config section in WordPress and set your unique Casengo subdomain, color theme and position! …et voila, on your website you’ll discover your very own live chat button, ready to be clicked on by your happy customers! Do you want to chat or support your customers on the go? Use the free Casengo mobile app: Click here for the Android app Click here for the iPhone and iPad app Do get in touch with tips or questions, as we’re constantly working on making Casengo Live Chat the best, fastest and smartest customer support tool ever. More happy customers! Questions or suggestions? Click here to chat with us. We’d love to help you out. Casengo’s Live Chat happy customers Lots of companies, small and large, have been using Casengo Live Chat for a while now. Check out these testimonials to find out what they think about our customer support software. “We opted for Casengo Live Chat from day one, as it is a very user-friendly Cloud customer service app with an attractive pricing model. Casengo Live Chat allows us to centralize all customer enquiries – whether through email, live chat or WhatsApp – in one single inbox. This is critical for providing excellent service to our users. The Casengo Live Chat app is plug and play: setting up the account took us hardly two minutes, and installation of the WordPress Live Chat widget was just as easy.” – Philippe Joly, Yelo “We decided to use Casengo Live Chat mainly because we’d be able to get started right away. You hardly need any technical knowledge to get this live chat and customer support app running.” – Dorians Hofs, Parfumswinkel.nl “I downloaded the Casengo Live Chat plugin for WordPress. The live chat button appeared in one go, and I was able to change both its text and colour to match our corporate identity. Brilliant!” – Davy van de Haar, BeLikeUs “Since using Casengo Live Chat, we can respond to our customers 3 times as fast. It surprised us how easily customers switch between email and live chat. Casengo’s Live Chat just so simple.” – Dick Franken, Takeaway.com About Casengo Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and WhatsApp messages. Passionately founded in 2011, devised and developed in Amsterdam. Casengo’s Live Chat Cloud-based, affordable customer support software brings the human touch back into customer service and live chat. Regardless of channel type, it simplifies real-time conversation by presenting a unique Live Chat Hybrid Messaging Timeline. Whether a company consists of just one person or a large team, it’s always time to Casengo. Casengo support more than 50.000 customers and was recently named “1 of the hottest startups in Europe” by Wired.com. Go to casengo.com for more information on product features and pricing. Readme Generator This Readme file was generated using wp-readme, which generates readme files for WordPress Plugins.
