Casengo Live Chat Support is the #90 ranked chat app on WordPress, with a 4.3 average rating from 31 reviews, as of Aug 31, 2026.
Casengo Live Chat Support is a WordPress Plugin Directory app by Casengo. With a rating of 4.3★ from 31 reviews, it currently ranks #90 in the Chat category.
AppRanks data: Casengo Live Chat Support ranks #90 in Chat on WordPress Plugin Directory, placing it in the top 17% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Casengo Live Chat Support is a well-rated WordPress app with a limited review volume. It is listed in the Chat category on WordPress Plugin Directory, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 31 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- +Published by Casengo — established developer track record
Cons
- −Limited review base (31) — ratings can shift significantly with new feedback
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How Casengo Live Chat Support works
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Casengo Live Chat Support allows you to add live chat to your website quickly and easily. With Casengo Live Chat Support, you can handle questions via live chat, email directly from your website. Casengo Live Chat Support helps you to respond faster to questions than ever, and to improve their satisfaction with a delicious combination of live chat and email.
Casengo Live Chat Core Features & Benefits
Casengo supports WhatsApp as a customer service channel. WhatsApp has been integrated to help businesses communicate with customers
Live Chat Customization. Change look and feel of live chat button and form
NEW Forward cases. Use Casengo to forward cases to people outside of your customer support team.
NEW Mobile App. Use Casengo on your phone or tablet.
NEW Pro-active. Increase online conversion by automatically a chat window after 5 seconds
Multi-brand. Manage multiple websites from within Casengo
Knowledge base. Boost self-service with the Casengo FAQ plugin
Team collaboration. Easily ask co-workers to help out
Quick replies. Quickly provide customers with the right answer
Mailboxes. Manage multiple mailboxes from within Casengo
Reporting. know your company’s peak periods
Flex users. Add short-time users for flexible support
In the cloud. Handle customer enquiries from anywhere
Instant overview. Customer status clear at a single glance
Simple setup. No training or technical knowledge needed
Hybrid messaging. Seamlessly blend live chat with email and WhatsApp messages
Whatsapp. You can now connect your Whatsapp account with Casengo to support your customers directly with Whatsapp
Check out this video about Whatsapp in Casengo
Check out the Casengo Live Chat Video
To configure the live chat support plugin, you need a Casengo Live Chat account. Have an account already? Way to go! If not, sign up here. You’ll be ready to go in two minutes tops. Casengo Live Chat is free to trial for 14 days.
It’s really easy. Get started in 2 minutes tops.
Step 1. Create a free trial Casengo Live Chat account at casengo.com/register
Step 2. Log into your WordPress Admin Site, search for plugin ‘Casengo Live Chat’ and install it.
Step 3. Go to the Casengo Live Chat config section in WordPress and set your unique Casengo subdomain, color theme and position!
…et voila, on your website you’ll discover your very own live chat button, ready to be clicked on by your happy customers!
Do you want to chat or support your customers on the go? Use the free Casengo mobile app:
Click here for the Android app
Click here for the iPhone and iPad app
Do get in touch with tips or questions, as we’re constantly working on making Casengo Live Chat the best, fastest and smartest customer support tool ever. More happy customers!
Questions or suggestions? Click here to chat with us. We’d love to help you out.
Casengo’s Live Chat happy customers
Lots of companies, small and large, have been using Casengo Live Chat for a while now. Check out these testimonials to find out what they think about our customer support software.
“We opted for Casengo Live Chat from day one, as it is a very user-friendly Cloud customer service app with an attractive pricing model. Casengo Live Chat allows us to centralize all customer enquiries – whether through email, live chat or WhatsApp – in one single inbox. This is critical for providing excellent service to our users. The Casengo Live Chat app is plug and play: setting up the account took us hardly two minutes, and installation of the WordPress Live Chat widget was just as easy.” – Philippe Joly, Yelo
“We decided to use Casengo Live Chat mainly because we’d be able to get started right away. You hardly need any technical knowledge to get this live chat and customer support app running.” – Dorians Hofs, Parfumswinkel.nl
“I downloaded the Casengo Live Chat plugin for WordPress. The live chat button appeared in one go, and I was able to change both its text and colour to match our corporate identity. Brilliant!” – Davy van de Haar, BeLikeUs
“Since using Casengo Live Chat, we can respond to our customers 3 times as fast. It surprised us how easily customers switch between email and live chat. Casengo’s Live Chat just so simple.” – Dick Franken, Takeaway.com
About Casengo
Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and WhatsApp messages. Passionately founded in 2011, devised and developed in Amsterdam. Casengo’s Live Chat Cloud-based, affordable customer support software brings the human touch back into customer service and live chat. Regardless of channel type, it simplifies real-time conversation by presenting a unique Live Chat Hybrid Messaging Timeline. Whether a company consists of just one person or a large team, it’s always time to Casengo.
Casengo support more than 50.000 customers and was recently named “1 of the hottest startups in Europe” by Wired.com.
Go to casengo.com for more information on product features and pricing.
Readme Generator This Readme file was generated using wp-readme, which generates readme files for WordPress Plugins.
Category rankings
As of Sep 5, 2026- Chat#90of 533Top 17%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Casengo Live Chat Support doesn't have curated competitor matchups yet. Other tracked chat apps on WordPress:
Where Casengo Live Chat Support stands in the Chat category
Casengo Live Chat Support ranks #90 of 533 apps in the Chat category, placing it in the top 17% of the listing.
Frequently asked questions
What is Casengo Live Chat Support?
Casengo Live Chat Support is an app for WordPress. It currently holds a 4.3-star rating from 31 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Casengo.
Who uses Casengo Live Chat Support?
Currently around 60 active stores have installed Casengo Live Chat Support. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on WordPress.
Where does Casengo Live Chat Support rank on WordPress?
Casengo Live Chat Support currently sits at position #90 in the Chat category on WordPress. That places it in the top 17% of 533 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.