BuddyPilot Withdrawal (Easy Returns) vs WebToffee EU Order Withdrawal Button for WooCommerce

BuddyPilot Withdrawal for WooCommerce implements the mandatory withdrawal function required by Article 11a of EU Directive 2023/2673 for online traders selling to EU consumers. From 19 June 2026, every WooCommerce store with EU customers must provide a clearly visible, easily accessible withdrawal function (“withdraw from contract here” button) alongside the existing right of withdrawal informational requirements. What the plugin does Customer-facing Article 11a compliant “Withdraw from contract here” button on the My Account order detail page Two-step withdrawal form: item selection, declaration preview, one-click confirm Variable product support: each variant (size, colour, etc.) appears with its full attribute labels as a separate line in the withdrawal form Guest checkout support via direct verification flow (email + order number, no login required) My Account withdrawal history list and declaration detail page Article 16(m) consent capture at checkout for digital and virtual goods (configurable: required, optional, or hidden) Customer declaration email serving as the durable-medium acknowledgement required by Article 11a(3) Withdrawal resolved email sent to the customer after the operator closes the declaration; includes the EU ODR platform link (ec.europa.eu/consumers/odr) when any item is rejected Per-item resolution status visible in the withdrawal form after a declaration is closed: each item shows an “accepted” or “rejected” badge with the rejection reason and ODR link, so the customer understands the outcome without contacting support Operator-facing Order edit metabox for registering declarations received via phone, mail or in person Standalone “Add new declaration” page for high-volume operator queues without leaving the declarations list Declarations list with search, filtering and sorting in WooCommerce admin Declaration detail page with full audit trail and resolution workflow: accept all, reject all, or partial resolution with per-item decisions and individual rejection reasons Admin notification email sent immediately when a customer submits a withdrawal Legal and compliance Custom order status wc-withdrawal (optional, plugin-registered) with a full change history logged as WooCommerce order notes Annex I(A) withdrawal information page available to generate with one click from Settings Annex I(B) model withdrawal form page available to generate with one click from Settings, published as a WordPress page and auto-linked from order emails and My Account Configurable refund period (default 14 days, matches your contract terms) Configurable “delivered” statuses that start the withdrawal clock Return cost attribution (consumer pays or trader pays, per Annex I(A) requirements) GDPR personal data export and anonymisation compatible with WordPress privacy tools HPOS compatibility (High-Performance Order Storage) and legacy post-meta mode WCAG 2.2 AA accessibility compliance on all customer-facing forms Polish and English translations included Pro addon Extended functionality is available via the BuddyPilot Withdrawal Pro addon: Operator-approved automatic refund built from declared items (one click from the declaration screen) Download-count verification: restores withdrawal right when a digital product was never actually downloaded, reducing unjustified refusal of refunds WooCommerce Subscriptions support: cancels future renewals, prorates the current billing period per Article 9(2)(b)(iii) WooCommerce Product Bundles support: automatic handling by bundle type; for per-item bundles with a configured discount, choose whether partial returns keep the paid amount or forfeit the entire bundle discount PDF export of the legal withdrawal declaration Country-specific Annex I(B) form generation

From June 19, 2026, EU Directive 2023/2673 requires every online store selling to EU consumers to provide a clear, easily accessible online withdrawal function. Customers must be able to cancel a purchase digitally — just as easily as they placed the order. EU Withdrawal Button for WooCommerce by WebToffee makes it straightforward to comply. The plugin adds a withdrawal button to the customer’s My Account orders page, a guided withdrawal form, a two-step confirmation flow, and a dedicated admin dashboard to manage all incoming requests. No coding required. Works right out of the box. What the plugin does For your customers: A “Request Withdrawal” button appears directly on the My Account orders list — visible only during the active withdrawal period Customers can select which items to withdraw (full order or individual products) A simple form collects their name, email, and an optional reason A confirmation step prevents accidental submissions (“Are you sure you want to submit this withdrawal request?”) Customers receive an email confirmation once the request is submitted For you as the store admin: A clean Withdrawals dashboard under WooCommerce > Withdrawals shows all requests at a glance At-a-glance stats: open requests and approvals over the last 30 days Filter requests by status, date range, or order number View full request details — order info, customer email, request type, reason, and a complete activity log Approve or reject requests with one click Configure who receives admin withdrawal notification emails — defaults to your store email, with support for multiple recipients Key features Withdrawal button on the orders page — visible to customers within the configured withdrawal window Partial withdrawal support — customers can withdraw individual items instead of the entire order Two-step confirmation flow — meets the directive’s requirement to confirm the customer’s intent Dedicated admin dashboard — manage, filter, approve, or reject all withdrawal requests in one place Automatic footer link — optionally embed a withdrawal link in your store footer to meet visibility requirements Configurable withdrawal period — set the window to 2, 7, 14, or 30 days (EU standard is 14 days), starting from order created or a chosen WooCommerce order status Product exclusions — exclude by product type, entire categories, or specific individual products Admin notification recipients — choose one or more email addresses to receive new withdrawal request alerts (store email added by default) Order status automation — automatically update order status when a request is submitted or approved Reason field — optionally require customers to provide a reason when submitting a request Display scope control — show the withdrawal form globally or limit it to WooCommerce pages only Data management — optionally delete all plugin data on uninstall Why this matters Under EU Directive 2023/2673, any business that lets EU consumers sign up for or purchase something online must also let them cancel online — through the same website or app. Simply hiding a withdrawal form in a footer PDF or asking customers to email you is no longer sufficient. The directive specifically requires: A withdrawal function that is prominently displayed and continuously available during the withdrawal period The function must be clearly labelled (e.g. “Withdraw from contract here” or similar) A two-step confirmation to prevent accidental withdrawals An acknowledgement of receipt sent to the customer on a durable medium (e.g. email) This plugin implements all of the above. Getting started For a complete walkthrough, see the setup guide. Install and activate the plugin Go to WooCommerce > Withdrawals > Settings to configure your preferences Set your withdrawal page, period, and footer link options Publish the withdrawal page (created automatically as a draft on installation) Test the flow by placing a test order and using the Request Withdrawal button Support For questions or assistance, visit our support page.