WebToffee EU Order Withdrawal Button for WooCommerce for WordPress Plugin Directory

From June 19, 2026, EU Directive 2023/2673 requires every online store selling to EU consumers to provide a clear, easily accessible online withdrawal function. Customers must be able to cancel a purchase digitally — just as easily as they placed the order.

EU Withdrawal Button for WooCommerce by WebToffee makes it straightforward to comply. The plugin adds a withdrawal button to the customer’s My Account orders page, a guided withdrawal form, a two-step confirmation flow, and a dedicated admin dashboard to manage all incoming requests.

No coding required. Works right out of the box.

What the plugin does For your customers:

A “Request Withdrawal” button appears directly on the My Account orders list — visible only during the active withdrawal period

Customers can select which items to withdraw (full order or individual products)

A simple form collects their name, email, and an optional reason

A confirmation step prevents accidental submissions (“Are you sure you want to submit this withdrawal request?”)

Customers receive an email confirmation once the request is submitted

For you as the store admin:

A clean Withdrawals dashboard under WooCommerce > Withdrawals shows all requests at a glance

At-a-glance stats: open requests and approvals over the last 30 days

Filter requests by status, date range, or search (order # or receipt hash)

View full request details — order info, customer email, request type, reason, and a complete activity log

Approve or reject requests with one click

Configure who receives admin withdrawal notification emails — defaults to your store email, with support for multiple recipients

Key features

Withdrawal button on the orders page — visible to customers within the configured withdrawal window

Partial withdrawal support — customers can withdraw individual items instead of the entire order

Two-step confirmation flow — meets the directive’s requirement to confirm the customer’s intent

Dedicated admin dashboard — manage, filter, approve, or reject all withdrawal requests in one place

Add footer link — optionally embed a withdrawal link in your store footer to meet visibility requirements

Guest withdrawal support — guest users can submit their order number and billing email, which is matched against WooCommerce order history, then confirmed via an email verification step before the request is created

Withdrawal button shortcode — use [wt_eu_order_withdrawal] to place a withdrawal button on any page or post.

Configurable withdrawal period — set the window to 2, 7, 14, or 30 days (EU standard is 14 days), starting from order created or a chosen WooCommerce order status

Product exclusions — exclude by product type, entire categories, or specific individual products

Admin notification recipients — choose one or more email addresses to receive new withdrawal request alerts (store email added by default)

Customer contact email — set the address shown to customers in rejection emails so they know who to reach out to

SHA-256 receipt hash — every withdrawal request gets a unique SHA-256 receipt hash, included in withdrawal notification emails and shown in the request details on the admin dashboard, for easy reference and record-keeping

Order status automation — automatically update order status when a request is submitted or approved

Reason field — optionally require customers to provide a reason when submitting a request

Display scope control — show the withdrawal form globally or limit it to WooCommerce pages only

Data management — optionally delete all plugin data on uninstall

Why this matters Under EU Directive 2023/2673, any business that lets EU consumers sign up for or purchase something online must also let them cancel online — through the same website or app. Simply hiding a withdrawal form in a footer PDF or asking customers to email you is no longer sufficient.

The directive specifically requires:

A withdrawal function that is prominently displayed and continuously available during the withdrawal period

The function must be clearly labelled (e.g. “Withdraw from contract here” or similar)

A two-step confirmation to prevent accidental withdrawals

An acknowledgement of receipt sent to the customer on a durable medium (e.g. email)

This plugin implements all of the above.

Compatible Plugins

Sequential Order Number plugins

Product Bundles by WooCommerce

WebToffee eCommerce Marketing Automation

WPML

Getting started For a complete walkthrough, see the setup guide or watch the video below.

Install and activate the plugin

Go to WooCommerce > Withdrawals > Settings to configure your preferences

Set your withdrawal page, period, and footer link options

Publish the withdrawal page (created automatically as a draft on installation)

Test the flow by placing a test order and using the Request Withdrawal button

Support For questions or assistance, visit our support page.