BuddyPilot Withdrawal – Easy Returns for WooCommerce for WordPress Plugin Directory

BuddyPilot Withdrawal – Easy Returns for WooCommerce adds a complete returns and withdrawal workflow to your store: the mandatory EU withdrawal button required by Article 11a of EU Directive 2023/2673, an online return form for customers, and a declarations dashboard for the operator.

From 19 June 2026, every WooCommerce store with EU customers must provide a clearly visible, easily accessible withdrawal function (“withdraw from contract here” button) alongside the existing right of withdrawal informational requirements.

The plugin works alongside your return policy: the customer withdraws from the contract online during the cooling-off period (14 days by default, configurable), and you process the WooCommerce return and refund with native tools.

What the plugin does Customer-facing

Article 11a compliant “Withdraw from contract here” button on the My Account order detail page

Two-step withdrawal form: item selection, declaration preview, one-click confirm

Variable product support: each variant (size, colour, etc.) appears with its full attribute labels as a separate line in the withdrawal form

Guest checkout support via direct verification flow (email + order number, no login required)

My Account withdrawal history list and declaration detail page

Article 16(m) consent capture at checkout for digital and virtual goods (configurable: required, optional, or hidden)

Customer declaration email serving as the durable-medium acknowledgement required by Article 11a(3)

Withdrawal resolved email sent to the customer after the operator closes the declaration; includes the EU ODR platform link (ec.europa.eu/consumers/odr) when any item is rejected

Per-item resolution status visible in the withdrawal form after a declaration is closed: each item shows an “accepted” or “rejected” badge with the rejection reason and ODR link, so the customer understands the outcome without contacting support

Operator-facing

Order edit metabox for registering declarations received via phone, mail or in person

Standalone “Add new declaration” page for high-volume operator queues without leaving the declarations list

Declarations list with search, filtering and sorting in WooCommerce admin

Declaration detail page with full audit trail and resolution workflow: accept all, reject all, or partial resolution with per-item decisions and individual rejection reasons

Admin notification email sent immediately when a customer submits a withdrawal

Legal and compliance

Custom order status wc-withdrawal (optional, plugin-registered) with a full change history logged as WooCommerce order notes

Annex I(A) withdrawal information page available to generate with one click from Settings

Annex I(B) model withdrawal form page available to generate with one click from Settings, published as a WordPress page and auto-linked from order emails and My Account

Configurable refund period (default 14 days, matches your contract terms)

Configurable “delivered” statuses that start the withdrawal clock

Return cost attribution (consumer pays or trader pays, per Annex I(A) requirements)

GDPR personal data export and anonymisation compatible with WordPress privacy tools

HPOS compatibility (High-Performance Order Storage) and legacy post-meta mode

WCAG 2.2 AA accessibility compliance on all customer-facing forms

Polish and English translations included

Pro addon Extended functionality is available via the BuddyPilot Withdrawal Pro addon:

Operator-approved automatic refund built from declared items (one click from the declaration screen)

Download-count verification: restores withdrawal right when a digital product was never actually downloaded, reducing unjustified refusal of refunds

WooCommerce Subscriptions support: cancels future renewals, prorates the current billing period per Article 9(2)(b)(iii)

WooCommerce Product Bundles support: automatic handling by bundle type; for per-item bundles with a configured discount, choose whether partial returns keep the paid amount or forfeit the entire bundle discount

PDF export of the legal withdrawal declaration

Country-specific Annex I(B) form generation