GhostChat – Live Chat, AI Chatbot & Customer Support vs AutoChat

AutoChat adds an AI-powered chat assistant to WordPress with a local knowledge base, optional Pinecone sync, analytics, and a customizable frontend widget. The plugin is designed to work without Pinecone. Internal content, external sources, uploaded resources, and manual knowledge-base entries are indexed locally first. If Pinecone is enabled and synced, AutoChat can use Pinecone retrieval as an additional source instead of becoming dependent on it. Use AutoChat to: answer common visitor questions automatically build a chat knowledge base from multiple data sources keep a local retrieval path active even when Pinecone is disabled review conversation volume and estimated token usage in the dashboard configure assistant language and widget presentation from wp-admin Features Local-first knowledge retrieval from internal content, external sources, resources, and manual knowledge-base entries Optional Pinecone sync and retrieval fallback React-based admin dashboard Frontend floating chat widget Saved replies for common prompts Conversation analytics and estimated token usage Language selection for assistant replies REST API powered architecture for admin and frontend flows

GhostChat is live chat and an AI chatbot for WordPress, built for people who do not want another app to check. Answer visitors straight from Gmail — reply to the email, the visitor sees it in the chat widget. The mobile dashboard and the web dashboard are there when you want them. Why GhostChat? Answer from Gmail – A new chat arrives as an email. Reply to it and the visitor gets your message in the widget. No new inbox to learn. Zero cookies, zero tracking – The widget sets no cookies and does not track your visitors AI chatbot (Claude) – Answers visitor questions 24/7 from a knowledge base you control, or have it draft one from your site, then hands off to you when it cannot. Available on the paid plans. Will not slow your site down – The widget is 18.9KB — up to 58x lighter than Intercom, Tidio, Tawk.to or Crisp (measured August 2026) — and it does not move your Lighthouse or Core Web Vitals scores Real-time messaging – Messages arrive instantly, delivered from the edge Reply from your phone – The dashboard is a mobile PWA. Install it and answer chats like WhatsApp. WooCommerce auto-integration – Real-time cart & page context, zero configuration Team inbox – Invite teammates to a shared inbox CRM Lite – Built-in contacts, conversation history, and notes Auto-translate – 133+ languages, real-time visitor message translation Canned responses – Save time with pre-written replies Webhooks & Bot Agent API – Integrate with your stack, or bring your own LLM How it works: Sign up at GhostChat Create a site and get your Site ID Enter your Site ID in the plugin settings The chat widget appears on your site automatically Pricing: Never priced per seat. What each plan includes is always at ghostchat.dev/pricing. Perfect for: Small businesses Freelancers E-commerce stores Support teams Anyone who values privacy and performance WooCommerce Integration: Running a WooCommerce store? The plugin auto-detects WooCommerce and sends your agents real-time context — zero configuration required. Your agents see: Page type, product name, cart items, total, and item count — on paid plans Custom data via GhostChat.setContext() — on the higher plans (see pricing) Updates in real-time on AJAX cart changes Privacy Policy GhostChat does not collect, store, or transmit any personal data from your WordPress site. The plugin only: Stores your Site ID in your WordPress database (wp_options table) Loads the chat widget script from api.ghostchat.dev When WooCommerce is active, sends page context and cart data (page type, product name, items, total, count) on paid plans, and custom setContext() data on the plans that include it Does not set any cookies Does not track visitors Does not send any data to third parties besides the GhostChat service Chat conversations are handled by GhostChat service. Please review GhostChat’s privacy policy at https://ghostchat.dev/privacy for details on how chat data is handled. Support Need help? We’re here for you: Support forum: https://wordpress.org/support/plugin/ghostchat/ Email: jacob@ghostchat.dev WordPress Setup Guide: https://ghostchat.dev/chat-widget-for-wordpress Dashboard: https://app.ghostchat.dev Website: https://ghostchat.dev About GhostChat GhostChat is a privacy-first live chat platform that prioritizes page speed and visitor privacy. We believe live chat shouldn’t slow down your site or compromise your visitors’ privacy. Learn more at ghostchat.dev