AutoChat vs GhostChat – Live Chat, AI Chatbot & Customer Support

AutoChat adds an AI-powered chat assistant to WordPress with a local knowledge base, optional Pinecone sync, analytics, and a customizable frontend widget. The plugin is designed to work without Pinecone. Internal content, external sources, uploaded resources, and manual knowledge-base entries are indexed locally first. If Pinecone is enabled and synced, AutoChat can use Pinecone retrieval as an additional source instead of becoming dependent on it. Use AutoChat to: answer common visitor questions automatically build a chat knowledge base from multiple data sources keep a local retrieval path active even when Pinecone is disabled review conversation volume and estimated token usage in the dashboard configure assistant language and widget presentation from wp-admin Features Local-first knowledge retrieval from internal content, external sources, resources, and manual knowledge-base entries Optional Pinecone sync and retrieval fallback React-based admin dashboard Frontend floating chat widget Saved replies for common prompts Conversation analytics and estimated token usage Language selection for assistant replies REST API powered architecture for admin and frontend flows

GhostChat is live chat and an AI chatbot for WordPress, built for people who do not want another app to check. Answer visitors straight from Gmail — reply to the email, the visitor sees it in the chat widget. The mobile dashboard and the web dashboard are there when you want them. Why GhostChat? Answer from Gmail – A new chat arrives as an email. Reply to it and the visitor gets your message in the widget. No new inbox to learn. No cookie banner – Zero cookies and zero tracking, so the widget adds nothing to your consent requirements AI chatbot (Claude) — included in every plan, even Free – Answers visitor questions 24/7 from a knowledge base it can draft by reading your site, then hands off to you when it cannot Will not slow your site down – The widget is ~15KB — up to 58x smaller than Intercom, Tidio, Tawk.to or Crisp (measured August 2026) — and it does not move your Lighthouse or Core Web Vitals scores Real-time messaging – 15-30ms edge-powered delivery worldwide Reply from your phone – The dashboard is a mobile PWA. Install it and answer chats like WhatsApp. WooCommerce auto-integration – Real-time cart & page context, zero configuration (Pro and up) Team inbox – Invite teammates to a shared inbox (2 seats on Pro, up to 10 on Team) CRM Lite – Built-in contacts, conversation history, and notes Auto-translate – 133+ languages, real-time visitor message translation (Pro and up) Canned responses – Save time with pre-written replies Webhooks & Bot Agent API – Integrate with your stack, or bring your own LLM (all paid plans) How it works: Sign up free at GhostChat Create a site and get your Site ID Enter your Site ID in the plugin settings The chat widget appears on your site automatically Pricing: The AI assistant is included in every plan — there is no AI add-on to buy. Flat monthly prices, no per-seat fees; current pricing is always at ghostchat.dev/pricing. Free (forever): 1 site, 1 seat, 30-day history, AI assistant included (25 AI replies/mo, 10-entry knowledge base), no credit card required Pro: 2 seats, 3 sites, 1-year history, bigger AI allowance (200 replies/mo, 25-entry knowledge base), business hours, visitor context & page journey, WooCommerce cart context, CSV export, auto-translate (133+ languages), webhooks, Bot Agent API (bring your own LLM) Team: Everything in Pro plus up to 10 team members, unlimited sites, unlimited history, biggest AI allowance (600 replies/mo, 50-entry knowledge base), remove GhostChat branding, custom visitor context, identity verification, and priority support Perfect for: Small businesses Freelancers E-commerce stores Support teams Anyone who values privacy and performance WooCommerce Integration: Running a WooCommerce store? The plugin auto-detects WooCommerce and sends your agents real-time context — zero configuration required. Your agents see: Page type, product name, cart items, total, and item count — Pro and up Custom data via GhostChat.setContext() — Team Updates in real-time on AJAX cart changes Privacy Policy GhostChat does not collect, store, or transmit any personal data from your WordPress site. The plugin only: Stores your Site ID in your WordPress database (wp_options table) Loads the chat widget script from api.ghostchat.dev When WooCommerce is active, sends page context and cart data (page type, product name, items, total, count) on paid plans, and custom setContext() data on the Team plan Does not set any cookies Does not track visitors Does not send any data to third parties besides the GhostChat service Chat conversations are handled by GhostChat service. Please review GhostChat’s privacy policy at https://ghostchat.dev/privacy for details on how chat data is handled. Support Need help? We’re here for you: Email: jacob@ghostchat.dev WordPress Setup Guide: https://ghostchat.dev/chat-widget-for-wordpress Dashboard: https://app.ghostchat.dev Website: https://ghostchat.dev About GhostChat GhostChat is a privacy-first live chat platform that prioritizes page speed and visitor privacy. We believe live chat shouldn’t slow down your site or compromise your visitors’ privacy. Learn more at ghostchat.dev