Is Forms or Freshdesk cheaper?

Both Forms and Freshdesk offer paid plans only. Forms starts at Paid with free trial; Freshdesk starts at Free. Compare the per-tier features in the Pricing section above before committing.

Should I choose Forms or Freshdesk?

AppRanks cannot recommend one over the other from published marketplace data: the Slack Marketplace does not expose a rating or review base that separates them. Read both apps' detail pages for the feature breakdown, and compare against your own requirements rather than a headline number.

Which is faster to set up, Forms or Freshdesk?

Both apps are one-click installs from the Slack Marketplace. AppRanks doesn't measure setup time directly, and the Slack Marketplace publishes no review base that would let us infer it for these two — read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Slack Marketplace teams?

Forms typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Freshdesk typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Forms and Freshdesk?

Migration support varies by app and category. Forms and Freshdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Freshdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Forms vs Freshdesk — Slack

Forms vs Freshdesk

Side-by-side comparison · 24 data points

Forms

No rating yet

Let your team create, manage and use forms all in Slack! The Forms app is the only Slack app available that lets your team manage forms right in your Slack workspace.

slackPaid with free trial

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1. Listing metadata

Field-level data

	Forms	Freshdesk
Tagline	“Let your team create, manage and use forms all in Slack! The Forms app is the only Slack app available that lets your team manage forms right in your Slack workspace.”166 chars	“Freshdesk, by Freshworks, is a leading customer engagement platform that enables people to work together to delight customers at every touchpoint. ”147 chars
Description	2382 / 10000 chars24% used	1008 / 10000 chars10% used
Screenshots	4 images	3 images
Languages
Platforms	Slack	Slack
Developer
Listed	—	—
Last updated	—	—

2. Categories & rankings

Feature comparison between Forms and Freshdesk
Metric	Forms	Freshdesk
Free plan	Yes	Yes
Pricing	Paid with free trial	Free

4. App details

Long-form description · keyword frequency

Forms

Let your team create, manage and use forms all in Slack! The Forms app is the only Slack app available that lets your team manage forms right in your Slack workspace. With all the chatter of Slack, Forms ensure that the important information is always sent through. No more time spent requesting additional information or digging through lengthy responses in support channels that miss out vital bits of information. Forms are easy to manage and easy to use: Use the built-in dashboard to create the form you want Assign it a name, description and titles for your fields Assign the channels or keyword that will trigger the form Search for all your forms in Slack Edit, preview and delete forms without needing a separate login Submitted form responses will be formatted and sent to the channel We've also added 5 different form input types. Each input can have its own title assigned so user's know exactly what information to submit. You can add to your form: Single line inputs for quick answers like URL's Multi-line inputs for descriptions and explanations Date pickers Channel selectors that will load in all the public channels from your workspace User selectors that will let forms users select users in their form submission Forms can be assigned to specific channels or can be triggered by a keyword. Just use the /form keyword slash command to trigger the form with your keyword or assign it to a channel and let people open up your form by just sending /form. Every team can use forms to improve the information flow of their Slack team. Forms help ensure that structured information is well-formatted and not lost, while conversations can continue to happen. The Slack Forms app is perfect for: Teams with support channels Teams that want to collect anonymous feedback Responses that require users to submit a date, user or channel When you need responses to have mandatory fields ==== Privacy ==== We’ve worked with some of the biggest teams on Slack to ensure that our app works securely within your organization. We ensure this by: Never logging or storing your message information Using the official Slack API Only requesting permissions that are needed Not requiring user level access Encrypting basic information needed about your workspace using advanced encryption standards If you have any questions we'd love to chat! https://formsforslack.com/pages/contact

Top keywords

forms12×3.04%
form10×2.53%
slack9×2.28%
information8×2.03%
channels5×1.27%
channel4×1.01%
ensure4×1.01%
keyword4×1.01%
responses4×1.01%
team4×1.01%
assign3×0.76%
teams3×0.76%

Freshdesk

Freshdesk, by Freshworks, is a leading customer engagement platform that enables people to work together to delight customers at every touchpoint. With the Freshdesk for Slack you can: • Create and update tickets from Slack messages. You can also add private notes and even reply to customers, without having to switch tabs or open up Freshdesk. • Resolve issues faster by allowing ticket notifications from Freshdesk to be posted to relevant channels automatically, with real-time updates. • Deliver stellar customer support, by inviting other team members and non-Freshdesk agents in the organization to collaborate on tickets, right within Slack. Freshdesk also supports a Slack app on their marketplace, that allows you to push new and updated ticket notifications to a Slack channel through automation rules. To view the app, visit: https://www.freshworks.com/apps/freshdesk/slack_v2 Freshworks is trusted by hundreds of thousands of businesses worldwide. Visit https://freshdesk.com to learn more.

Top keywords

freshdesk7×4.61%
slack6×3.95%
freshworks3×1.97%
com2×1.32%
customer2×1.32%
customers2×1.32%
https2×1.32%
notifications2×1.32%
ticket2×1.32%

Forms vs Freshdesk

Forms

1. Listing metadata

2. Categories & rankings

Freshdesk

At a glance

AppRanks verdict

3. Activity in the last 90 days

Forms · 1 changes

Freshdesk · 1 changes

4. App details

Frequently asked

Is Forms or Freshdesk cheaper?

Should I choose Forms or Freshdesk?

Which is faster to set up, Forms or Freshdesk?

Which works better for small vs large Slack Marketplace teams?

Can I migrate data between Forms and Freshdesk?

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