Is ServiceBot or Forms cheaper?

Forms is the cheaper option — it offers a free plan (Paid with free trial). ServiceBot starts at Included with service subscription. Both publish their pricing on the Slack Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Should I choose ServiceBot or Forms?

AppRanks cannot recommend one over the other from published marketplace data: the Slack Marketplace does not expose a rating or review base that separates them. Read both apps' detail pages for the feature breakdown, and compare against your own requirements rather than a headline number.

Which is faster to set up, ServiceBot or Forms?

Both apps are one-click installs from the Slack Marketplace. AppRanks doesn't measure setup time directly, and the Slack Marketplace publishes no review base that would let us infer it for these two — read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Slack Marketplace teams?

ServiceBot typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Forms typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between ServiceBot and Forms?

Migration support varies by app and category. ServiceBot and Forms both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Forms" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

ServiceBot vs Forms — Slack

ServiceBot vs Forms

Name: ServiceBot
Availability: OnlineOnly

Side-by-side comparison · 24 data points

ServiceBot

No rating yet

slackIncluded with service subscription

Change

Reset

1. Listing metadata

Field-level data

	ServiceBot	Forms
Tagline	“Freshservice is a right-sized, intelligent, service management solution that extends digital capabilities and delivers exceptional employee productivity for modern enterprises that are looking to digitally transform their businesses. ”234 chars	“Let your team create, manage and use forms all in Slack! The Forms app is the only Slack app available that lets your team manage forms right in your Slack workspace.”166 chars
Description	1747 / 10000 chars17% used	2382 / 10000 chars24% used
Screenshots	5 images	4 images
Languages
Platforms	Slack	Slack
Developer
Listed	—	—
Last updated	—	—

Feature comparison between ServiceBot and Forms
Metric	ServiceBot	Forms
Free plan	—	★ Yes
Pricing	Included with service subscription	Paid with free trial

4. App details

Long-form description · keyword frequency

ServiceBot

Freshservice is a right-sized, intelligent, service management solution that extends digital capabilities and delivers exceptional employee productivity for modern enterprises that are looking to digitally transform their businesses. ServiceBot in Freshservice is a virtual agent that uses natural language processing and machine learning to understand end user queries and assists them by providing solutions and in raising service requests. Key features of ServiceBot include: • Conversational support - Users can now chat with ServiceBot to get assistance. ServiceBot uses Natural Language Processing (NLP) to understand user queries and provides users with relevant information.* • Ticket deflection - Deflect L1 tickets by providing relevant knowledge base articles and relieve service desk agents from monotonous and repetitive tasks.* • Project collaboration - Two-way sync to enable contextual conversations on your ongoing project tasks. • One-click access - Users can use the Home tab to fetch, filter and track specific incidents and service requests. • Instant updates - Freshservice groups can be mapped to Slack channels which are notified whenever a ticket is assigned to the group. Requesters also get notified whenever there's an update on their ticket. • Faster approvals - Agents and Requesters are notified about service requests and change approvals assigned to them. They can take action on approvals within Slack! With ServiceBot, your internal support is fast, streamlined and offers the best employee experience. *Features available only in the Enterprise plan and are powered by generative AI. *Please note that the AI generated responses may be inaccurate. Visit https://freshworks.com/freshservice to learn more.

Top keywords

service5×2.00%
servicebot5×2.00%
freshservice4×1.60%
approvals3×1.20%
notified3×1.20%
requests3×1.20%
service requests3×1.20%
ticket3×1.20%
users3×1.20%
agents2×0.80%
ai2×0.80%
assigned2×0.80%

Forms

Let your team create, manage and use forms all in Slack! The Forms app is the only Slack app available that lets your team manage forms right in your Slack workspace. With all the chatter of Slack, Forms ensure that the important information is always sent through. No more time spent requesting additional information or digging through lengthy responses in support channels that miss out vital bits of information. Forms are easy to manage and easy to use: Use the built-in dashboard to create the form you want Assign it a name, description and titles for your fields Assign the channels or keyword that will trigger the form Search for all your forms in Slack Edit, preview and delete forms without needing a separate login Submitted form responses will be formatted and sent to the channel We've also added 5 different form input types. Each input can have its own title assigned so user's know exactly what information to submit. You can add to your form: Single line inputs for quick answers like URL's Multi-line inputs for descriptions and explanations Date pickers Channel selectors that will load in all the public channels from your workspace User selectors that will let forms users select users in their form submission Forms can be assigned to specific channels or can be triggered by a keyword. Just use the /form keyword slash command to trigger the form with your keyword or assign it to a channel and let people open up your form by just sending /form. Every team can use forms to improve the information flow of their Slack team. Forms help ensure that structured information is well-formatted and not lost, while conversations can continue to happen. The Slack Forms app is perfect for: Teams with support channels Teams that want to collect anonymous feedback Responses that require users to submit a date, user or channel When you need responses to have mandatory fields ==== Privacy ==== We’ve worked with some of the biggest teams on Slack to ensure that our app works securely within your organization. We ensure this by: Never logging or storing your message information Using the official Slack API Only requesting permissions that are needed Not requiring user level access Encrypting basic information needed about your workspace using advanced encryption standards If you have any questions we'd love to chat! https://formsforslack.com/pages/contact

Top keywords

forms12×3.04%
form10×2.53%
slack9×

ServiceBot vs Forms

ServiceBot

1. Listing metadata

Forms

At a glance

AppRanks verdict

2. Categories & rankings

3. Activity in the last 90 days

ServiceBot · 1 changes

Forms · 1 changes

4. App details

Frequently asked

Is ServiceBot or Forms cheaper?

Should I choose ServiceBot or Forms?

Which is faster to set up, ServiceBot or Forms?

Which works better for small vs large Slack Marketplace teams?

Can I migrate data between ServiceBot and Forms?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons