ServiceBot is the #8 ranked customer support app on Slack, priced included with service subscription, as of Jul 28, 2026.
AppRanks data: ServiceBot ranks #8 in Customer Support on Slack Marketplace, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ServiceBot is a newly-listed Slack app with a limited review volume. It is listed in the Customer Support category on Slack Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Slack Marketplace listing.
Pros
- No standout positives based on current data signals.
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (Included with service subscription) — evaluation requires committing payment details
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See ServiceBot's alternatives ranked by audit score, rating, and review velocity.
About ServiceBot
How ServiceBot works
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- Conversational support - Users can now chat with ServiceBot to get assistance. ServiceBot uses Natural Language Processing (NLP) to understand user queries and provides users with relevant information.*
- Ticket deflection - Deflect L1 tickets by providing relevant knowledge base articles and relieve service desk agents from monotonous and repetitive tasks.*
- Project collaboration - Two-way sync to enable contextual conversations on your ongoing project tasks.
- One-click access - Users can use the Home tab to fetch, filter and track specific incidents and service requests.
- Instant updates - Freshservice groups can be mapped to Slack channels which are notified whenever a ticket is assigned to the group. Requesters also get notified whenever there's an update on their ticket.
- Faster approvals - Agents and Requesters are notified about service requests and change approvals assigned to them. They can take action on approvals within Slack!
Screenshots
Category rankings
As of Aug 3, 2026- Customer Support#8of 310Top 3%
- Brilliant Bots#8of 67Top 12%
- Office Management#11of 284Top 4%
- Productivity#70of 600Top 12%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
ServiceBot doesn't have curated competitor matchups yet. Other tracked customer support apps on Slack:
Where ServiceBot stands in the Customer Support category
ServiceBot ranks #8 of 310 apps in the Customer Support category, placing it in the top 3% of the listing.
Frequently asked questions
What is ServiceBot?
ServiceBot is an app for Slack. It is published on Slack Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Customer Support category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space.
Who uses ServiceBot?
ServiceBot is actively installed across Slack stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Support category on Slack.
Where does ServiceBot rank on Slack?
ServiceBot currently sits at position #8 in the Customer Support category on Slack. That places it in the top 3% of 310 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.