- Category rank
- #8 in Customer Support
- Listing audit
- 65/100
ServiceBot is the #8 ranked Customer Support app on Slack, as of Oct 26, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 26, 2026
ServiceBot ranks #8 of 310 in Customer Support on Slack.
Pros
- No standout positives in the measured data.
Cons
- −No declared third-party integrations on the listing — verify compatibility with your existing tools before installing
About ServiceBot
Freshservice is a right-sized, intelligent, service management solution that extends digital capabilities and delivers exceptional employee productivity for modern enterprises that are looking to digitally transform their businesses.
How ServiceBot works
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- Conversational support - Users can now chat with ServiceBot to get assistance. ServiceBot uses Natural Language Processing (NLP) to understand user queries and provides users with relevant information.*
- Ticket deflection - Deflect L1 tickets by providing relevant knowledge base articles and relieve service desk agents from monotonous and repetitive tasks.*
- Project collaboration - Two-way sync to enable contextual conversations on your ongoing project tasks.
- One-click access - Users can use the Home tab to fetch, filter and track specific incidents and service requests.
- Instant updates - Freshservice groups can be mapped to Slack channels which are notified whenever a ticket is assigned to the group. Requesters also get notified whenever there's an update on their ticket.
- Faster approvals - Agents and Requesters are notified about service requests and change approvals assigned to them. They can take action on approvals within Slack!
Screenshots
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